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Home Housing Council Tenants and Leaseholders Performance and complaints

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Performance and complaints

Learn more about how we monitor our performance, our key policies and how to make a complaint.

Complaints

Information on how to make a complaint and how you can contact the Housing Ombudsman.

Landlord responsibilities

Named individuals responsible for compliance/ health and safety; the Regulator's Consumer Standards

Performance and Tenant Satisfaction Measures

We collect information, including satisfaction data, from tenants and leaseholders and publish the findings in our annual report. Check our latest figures.

Strategies and policies

Links to our strategies and policies, such as our Housing Strategy, Allocations Policy and more.

Your Voice, Our Action

We are taking action to improve our services, find out how

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