Neutron Tower fire

We are deeply saddened by the incident at Neutron Tower on Saturday 12 September. Our thoughts are with the family of the man who lost his life in the fire, and all of the residents who are displaced from their homes.

This page outlines information, advice and support that is available to all residents who have been impacted.

This webpage will be updated as further information is received.

Mental health support

The experience of having a fire where you live can be very distressing. This is a very understandable and normal response. It can include:

• feeling anxious
• having a low mood
• disturbed sleep over a few weeks

However, if you continue to experience these difficulties, or notice that the effects of the fire are having an impact on your mental health, there are a range of support services available to help.

Emergencies

Please contact 999 in an emergency situation affecting yourself, family or friends.

Or, if you are concerned about a loved one, please take them to A&E

NHS 111

NHS 111, 'Option 2' for Mental Health Crisis Support is open 24 hours a day to support people living in Tower Hamlets.

The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.

Tower Hamlets Connects

Tower Hamlets Connect provides free, independent, and quality-assured information, advice, and advocacy on health, social care, and social welfare. The service helps people resolve problems early, preventing them from worsening or leading to additional support needs.

If you have been affected by the incident at Neutron Tower:

Telephone: 0300 303 6070, and select ‘#’ 

More information on Mental Health Services can be found on the Tower Hamlets Connects webpage.

Other available support

• NHS Help and support after a traumatic event
• Self-referral to NHS Talking Therapies 
• Self-referral to Child and Adolescent Mental Health Services
• Samaritans 24/7 Helpline
• Shout Text Service: Text SHOUT to 85258

Charities and Voluntary Organisations

British Red Cross

This organisation has trained staff and volunteers who can help if you would like to talk about any difficulties you are having. Call the support line on 0808 196 3651

• Mondays and Thursdays,10am to 8pm
• Tuesdays, Wednesdays and Fridays,10am to 5pm

Or, you can use their list of support organisations

Step Forward

Step Forward provides free and confidential services for all young people aged 11-25 living in and around Tower Hamlets.

Email: info@step-forward.org 

Telephone: 0207 739 3082 or 07961 201234, leave a message for the team with your name and contact.

Landlord contact information

Returning to the building

The building is not yet open to residents. Once the building is reopened your landlord will contact you to outline the details.

Hotel accommodation offer

The offer of hotel accommodation, organised by Notting Hill Genesis and FirstPort for their respective tenants, continues to be in place. If you are a tenant and this has not happened, please get in touch with your landlord via the contact details:

Notting Hill Genesis

Telephone: 020 3815 0000

Email: info@nhg.org.uk

FirstPort

Telephone: 0333 321 4080

Email: help@firstport.co.uk

Medicines

If you need a repeat prescription, call 111 to arrange an emergency prescription, or speak to your GP or nominated pharmacy.

Council services

The contact details for council services can be found on our Contact Us webpage