Neutron Tower fire
We are deeply saddened by the incident at Neutron Tower on Saturday 12 September. Our thoughts are with the family of the man who lost his life in the fire, and all of the residents who are displaced from their homes.
This page outlines information, advice and support that is available to all residents who have been impacted.
This webpage will be updated as further information is received.
Mental health support
The experience of having a fire where you live can be very distressing. This is a very understandable and normal response. It can include:
- feeling anxious
- having a low mood
- disturbed sleep over a few weeks.
However, if you continue to experience these difficulties, or notice that the effects of the fire are having an impact on your mental health, there are a range of support services available to help.
Emergencies
Please contact 999 in an emergency situation affecting yourself, family or friends.
Or, if you are concerned about a loved one, please take them to A&E.
NHS 111
NHS 111, 'Option 2' for Mental Health Crisis Support is open 24 hours a day to support people living in Tower Hamlets.
The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.
Tower Hamlets Connect
Tower Hamlets Connect provides free, independent, and quality-assured information, advice, and advocacy on health, social care, and social welfare. The service helps people resolve problems early, preventing them from worsening or leading to additional support needs.
If you have been affected by the incident at Neutron Tower:
Telephone: 0300 303 6070, and select ‘#’
More information on Mental Health Services can be found on the Tower Hamlets Connect webpage.
Other available support
Charities and voluntary organisations
British Red Cross
This organisation has trained staff and volunteers who can help if you would like to talk about any difficulties you are having. Call the support line on 0808 196 3651.
- Mondays and Thursdays, 10am to 8pm
- Tuesdays, Wednesdays and Fridays, 10am to 5pm
Or, you can use their list of support organisations.
Step Forward
Step Forward provides free and confidential services for all young people aged 11-25 living in and around Tower Hamlets.
Email: info@step-forward.org
Telephone: 020 7739 3082 or 07961 201 234, leave a message for the team with your name and contact.
Financial support
Our Residents' Support Scheme can provide Crisis Payments to help with short term living costs. This could be cash and vouchers for food.
Visitor Parking Scratchcards
Residents of Neutron Tower can request free visitor parking permits to enable easier access to the building.
To receive a book of ten scratchcards, with each scratchcard valid for one day (until midnight), please complete the Council's parking contact form and let us know whether you would like your scratchcards to be:
- Posted to your temporary or current address, or
- Collected in person from the Car Pound (585-593 Commercial Road, London, E1 0HJ)
If you have any questions or require assistance, please contact the Council using the form above.
Landlord contact information
Returning to the building
The building is not open to residents. Once the building is reopened your landlord will contact you to outline the details.
Access to your home
To access your home, please book an appointment. Appointment slots to enter the building are between 9am and 6pm every day.
To book a slot email Neutrontower@firstport.co.uk.
The lifts are not working at the moment because the electricity has not been restored.
Hotel accommodation offer
The offer of hotel accommodation, organised by Notting Hill Genesis and FirstPort for their respective tenants, continues to be in place. If you are a tenant and this has not happened, please get in touch with your landlord via the contact details:
Notting Hill Genesis
Telephone: 020 3815 0000
Email: NeutronTowerResponse@NHG.org.uk
FirstPort
Telephone: 0333 321 4080
Email: Neutrontower@firstport.co.uk
Visitor parking scratchcards
Residents of Neutron Tower can request free visitor parking permits to enable easier access to the building.
To receive a book of ten scratchcards, with each scratchcard valid for one day (until midnight), please complete the council's parking contact form and let us know whether you would like your scratchcards to be:
- posted to your temporary or current address
- collected in person from the Car Pound (585-593 Commercial Road, London, E1 0HJ)
Request a book of visitor scratchcards.
Medicines
If you need a repeat prescription, call 111 to arrange an emergency prescription, or speak to your GP or nominated pharmacy.
Council services
The contact details for council services can be found on our contact us page.