Issues with our phone lines

We are currently experiencing problems with our phone lines. Please try again later or use some of our online services.

For urgent housing emergencies, please call 020 7364 5015 option 2 and then option 4.

We apologise for the inconvenience caused and are working to fix the issue as quickly as possible.

Housing statements and strategies

The council's housing services are governed by policies and strategies developed by our strategic housing team and agreed by the Executive Mayor in Cabinet.

RPs housing services are governed by their policies and strategies which are required to deliver the terms of tenancy and lease agreements and meet relevant legislation.

RPs are required to take due regard of the borough's Tenancy Strategy and work with the council to support the delivery of overall borough-wide strategies and projects.

Below is a selection of the main policies and strategies that directly impact on THHF members.