Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

Strategic Housing

The Strategic Housing team has two main functions:

  • to develop housing policy within national and regional parameters, ensuring that this meets the needs of Tower Hamlets diverse communities, and that sufficient multi-tenure housing is provided to meet the needs of a changing population
  • to build excellent working relationships with central government agencies, other local authorities, housing associations, local housing managers, and the local community in order to ensure the council’s housing targets are met

This includes management of the Housing Revenue Account (HRA) and monitoring Tower Hamlets Homes to ensure delivery of services to the agreed standard.

The strategy team also manages delivery of decent homes across the borough through the Tower Hamlets Housing Forum.

Buy-back Programme for ex-council housing

The Buyback Programme is now open. Please contact us via this link to register your interest and a member of the team will be in touch.