License fee refunds

Refunds

A licence is not transferable. Where a licensed property changes ownership, the new landlord must make a full application for a new licence in his/her name. No repayment of the licence fee will be made to the existing licence holder for any unexpired period of the licence.

If the licence holder dies

If a licence holder dies during the period of the licence, the licence ceases to be in force from the date of death. For three months from the date of death the house will be treated as if a Temporary Exemption Notice (TEN) has been served. This is known as the “Initial Period”.

At any time during the initial period a formal application may be made for a TEN. The TEN will be valid for a period of three months and will take effect when the “Initial Period” ends.

Mistakes

We will give a refund for a property license if an application was made by mistake. Situations considered to be a mistake are if:

• the property is outside the designated area
• a duplicate application has been made
• an application was made for an exempted property 

Partial refunds

We will issue you a partial refund (Part 2 of the license fee only) if:

• you withdraw your application before the license is granted
• we refuse your application

No refunds

We will not give you a refund if:

• you no longer require a license
• we revoke your licence
• you are refused planning permission (after the license is granted) for works required to your property

If you cancel your licence

Licence fees are not connected to the length of a licence. If you cancel your licence before it expires, we cannot give you a refund.