Free advice and training for social housing tenants

Access information on a range of issues including repairs and maintenance for your home and communal areas, anti-social behaviour and how to tackle your landlord with free training on your rights.

Find out more on the Four Million Homes website.

Sheltered housing for homeless people

Homeless people who fit eligibility criteria (age and needs) for council run sheltered accommodation can apply for a place and will be assessed for suitability.  Where they do not fit eligibility for sheltered accommodation they will be considered for other council run housing in the standard way.

The homeless services temporary accommodation team

The team aims to:

  • produce and provide the best value temporary accommodation for Tower Hamlets' homeless applicants
  • ensure high standards of property environment and maintenance
  • respond to the requirements of our customers and contractors to ensure best value for both the council and our applicants

The temporary accommodation portfolio

Our portfolio includes:

  • units owned/managed by registered social landlords
  • council-owned units awaiting demolition and redevelopment which are provided as furnished non-secure tenancies
  • supported accommodation for women at risk of domestic violence
  • designated units for children leaving care
  • bed and breakfast hotels

Unfortunately, a high proportion of our temporary accommodation is currently outside the borough.

Who should contact us

  • if you have any query regarding the condition and safety of your premises and should report to the below officers without delay
  • if you are experiencing anti-social behaviour
  • if you are unhappy with the service provided by your landlord


The homeless service offices are fully accessible to wheelchair users. We have an induction loop for hard of hearing users and sign language can be arranged if needed.

If you have any other specific needs or disabilities, we will do all we can to make the service available to you.


Nearest tube station: Bethnal Green

Nearest bus routes:

  • 8 and D6 (Roman Road)
  • 309 (Globe Road)
  • 106, 254 (Cambridge Heath Road)