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Answer:

Annual provider conference

Our annual provider conference brings together both commissioned and non-commissioned service providers, adult social care staff, and commissioners. This development day focuses on:

  • Addressing local challenges

  • Sharing the council’s vision and priorities

  • Setting market expectations.

The event also features co-designed workshops and networking opportunities, allowing providers to collaborate and learn through key groups and forums.

Answer:

Home care provider forums

We hold home care provider forums every six weeks for our commissioned providers. These forums are primarily online, with at least one in-person meeting annually. They serve as a space to share information, discuss best practices, and address issues collaboratively.

We take a place-based, locality-focused approach to home care, meaning providers primarily operate in specific areas. This model has led to strong working relationships and national recognition, including a nomination for a 2023 HSJ Award.

Non-commissioned providers

We maintain limited engagement with non-commissioned providers, primarily due to our place-based partnership approach, which focuses on working closely with a set number of providers in specific localities.

For non-commissioned providers operating in Tower Hamlets, we maintain an email list to share occasional updates, usually regarding:

  • Capacity Tracker data requests

  • Infection control guidance

  • Vaccination updates.

Single homeless hostels  

Bi-monthly meetings with providers, internal and external partners including statutory, community and voluntary services. The forum provides an opportunity to discuss issues, developments and share good practice. 

Learning disability (LD) provider forum

The LD provider forum presents the opportunity for local providers and stakeholders to meet with the Commissioning Team to share good news stories and good practice between current providers and those seeking to enter the market.  Meetings are held every four months, and all practitioners are welcome to attend by invitation.

Answer:

Carers Partnership Board

The Carers Partnership Board meets every two months online, bringing together:

  • Key health and social care partners

  • Unpaid carers with lived experience

  • Representatives from local health and social care organisations.

The board provides strategic and operational oversight of the Our Commitment to Carers Action Plan, ensuring that the voices of unpaid carers help shape local services.

Learning Disability Partnership Board

The Learning Disability Partnership Board work hard together to make things better for people with learning disabilities who live in Tower Hamlets.  

About the board

Our Local Learning Disability Partnership Board (LDPB) meets regularly and brings together professionals and people with lived experience to promote the welfare and experience of adults with a learning disability to help shape our strategy and services.

The board discusses the key issues and concerns that are of importance to adults with a learning disability in the borough, working together to make a real difference to people lives[CK1] [AA2] .

Mental Health Partnership Board

The Mental Health Partnership Board works to make things better for people with a mental health issue who live and work in Tower Hamlets.  Service user priorities frame the board’s focus; ensuring that all work relating to the Mental Health Partnership Board is undertaken through the joint lens of reducing inequalities and promoting people participation. 

What is the Mental Health Partnership Board accountable for?

  1. Delivering improved outcomes and experience for adults living in Tower Hamlets with mental health needs, including young adults, working age adults, and older adults (including people living with dementia).

  2. Overseeing compliance with national ‘must dos’ such as those things mandated by the NHS Long Term Plan, and Tower Hamlets Adult Mental Health Strategy.

  3. Discussing and recommending how money will be prioritised and invested.

  4. Understanding the performance of services and reviewing whether existing arrangements represent good value for money.

  5. Leading initiatives and workstreams to deliver local priorities e.g. addressing gaps, unmet needs and health inequalities between groups.

Key principles for how the Mental Health Partnership Board will operate

  1. Each meeting will explicitly feature feedback and insights from service users and carers in relation to the topic / theme of the meeting.

  2. The meeting will use data to help members understand performance and pressures on existing services, as well as to measure outcomes and improvements.

  3. The meeting will use population health insights and data (including insights gathered through community and service user engagement) to understand health inequalities and unmet needs / gaps.

  4. The meeting is based on the principles of collaboration and power sharing.

  5. The meeting will facilitate co-design, involving people with lived experience, Voluntary, Community and Social Enterprise organisations (VCSEs_ and other non-NHS partners in the design of service transformation programmes and commissioning intentions at a much earlier stage.

Answer:

Established in 2010 as a grassroots youth and community organisation, Weavers Community Forum (WCF) has been dedicated to addressing challenges such as unemployment, isolation, poverty, crime, and anti-social behaviour within the north-west of the borough. Operating from the Weavers Community Centre at 10 Shacklewell Street in Weavers Ward, WCF has transformed a once-abandoned building into a vibrant hub that offers a wide range of services aimed at supporting marginalised members of the community. Over the past 14 years, WCF has become a cornerstone of support and opportunity for local residents.

Weavers 1

Value of Weavers Community Forum

Last year, Weavers Community Forum supported over 300 young people, providing skill-building activities, fitness education and social events, including the annual Community Fun Day, which fosters community cohesion and reduces social isolation. Through the Employment Training & Advice (ETA) Project, 65 unemployed individuals received tailored support, with several achieving Level 2 accredited qualifications and progressing into full-time employment, education, or volunteering.

The Weavers Health Project promoted well-being among elderly women, engaging 150 participants in healthy living workshops, light exercise, and social activities that boosted both physical and mental health. Meanwhile, the Weavers Advice Project (WAP) offered vital support to 60 residents, tackling issues such as housing, welfare, and debt, significantly improving their financial stability and quality of life.

Positive Activities for Young People (PAYP), delivered in partnership with Tower Hamlets Youth Services, engaged 50 young people in transformative programmes such as conflict resolution training, martial arts, and event management. These activities developed leadership skills and reduced gang-related conflicts.

The Forum’s flagship event, the Weavers Community Fun Day 2024, brought together over 500 attendees, celebrating the area’s diversity and fostering connections among residents through engaging workshops and activities.

In total, Weavers Community Forum supported over 625 people last year, demonstrating its vital role in fostering a healthier, more connected, and empowered community.

Weavers 2

Value of the Council Building to WCF

The Weavers Community Centre serves as the heart of WCF's operations. The site contains a small community room, office, and kitchen set within a small gated and paved area with an adjacent growing space-cum-forest garden area. It is next to the double Multi-Use-Games-Area (MUGA) facility on the same street.

Transformed from its abandoned state, the building hosts four user groups, including a weekly women-only group and a homework support club. The hall is also available for hire, catering to small parties, meetings, and training sessions when it’s not in use. The centre's transformation reflects the resilience and dedication of the community it serves.

"The Weavers Community Centre is more than just a building; it is the beating heart of the community. From supporting young people with skills and employment to fostering health, inclusion, and community spirit among diverse groups, this centre embodies the resilience and potential of Weavers Ward. Its value to both the Forum and the residents is immeasurable, serving as a foundation for hope, growth, and connection in Tower Hamlets."

Yousuf Khan, Managing Director

The value of the Voluntary and Community Sector in Tower Hamlets

The voluntary and community sector is core to the existence of Tower Hamlets, contributing to the wider social fabric of the borough in so many ways. The sector comprises a wide range of over 1300 organisations with a combined income of over £200 million, employing 4,300 people and supported by over 25,000 volunteers. The current climate in the voluntary and community sector is a challenging one with a combination of factors including a difficult funding environment, a cost-of-living crisis, rising costs, and increased demand for services. This is true nationally but is particularly acute in Tower Hamlets with its high levels of poverty and disadvantage.

Weavers 3

Community premises offer

Weavers Community Centre is one of 70 council premises that are part of the Community Premises Portfolio—a varied property portfolio available exclusively for lease by VCS organisations at a community rent. Qualifying organisations can further reduce rental costs by up to 80 per cent as part of the council's Community Benefit Rent Reduction Scheme. Find out more on our community premises to lease section.

For buildings that are available for hourly or short-term hire, you can find out more information on our halls and venues for hire section.

Answer:

Pollyanna Training Theatre, established in 1990, has been a cornerstone of artistic development and community engagement in Tower Hamlets. Founded by a group of passionate theatre enthusiasts, Pollyanna has grown from a Saturday morning class into a renowned training ground for aspiring actors and performers.  

For over 30 years, Pollyanna has been igniting the imaginations of young performers aged 3-18, offering bespoke classes led by industry professionals. Unlike franchise-based programs, Pollyanna tailors its approach to each child, fostering confidence, social skills, and a love for the stage. As a registered charity, Pollyanna is passionate about accessibility, offering bursary places for families on Universal Credit.

What Pollyanna brings to the community

AlexandraKindThrough its diverse range of workshops, performances, and training programs, Pollyanna has empowered countless individuals, fostering a sense of community and belonging. The theatre's commitment to inclusivity and excellence has made it a loved institution in Tower Hamlets. 

Due to the continued cost of living crisis, Pollyanna is finding that more and more families need financial support to attend, which is being provided through their Universal Credit support offer. Over 60 per cent of their beneficiaries are from low-income backgrounds who are struggling to make ends meet.  

Pollyanna's community involvement has grown significantly over the last decade. The theatre now hosts a variety of events throughout the year, ranging from casual coffee mornings to lively family open mic nights. The most anticipated event, the Wapping Christmas Fair and Tree Lighting, is always met with enthusiasm by local people. Additionally, Pollyanna actively participates in numerous gatherings across East London, showcasing talents at venues such as Wiltons Music Hall, Canary Wharf Roof Gardens, and Spitalfields Market. 

Over the past year, Pollyanna has worked directly with 1,300 children and young people, providing 900 hours of tuition in drama and creative arts. They have also provided 252 hours of afterschool drama sessions within four primary schools in the borough. Their summer courses, themed around 'Rock Stars' and 'Once Upon A Time,' were particularly well-received, with children devising and creating their own pieces of theatre.

Value of the Raine's House to the Pollyanna

Pollyanna Training Theatre leases the first floor of Raine's House, in Wapping. This Grade II* listed building was built in 1719 as a charity school where poor children could get an education. Three-hundred years later it was refurbished by the council to high standard, providing a valuable asset to the local community and still helping children to learn and to grow.  

The ground floor is managed as a Community Hub by the council and the hall, meeting room, kitchen and outside courtyard is available to hire. 

The space at Raine's House allows Pollyanna to offer a wide range of classes in Musical Theatre, LAMDA, Dance, and Drama throughout the week.  Pollyanna's work with local schools, providing afterschool drama classes, further extends its reach, enabling children who might otherwise be unable to attend studio sessions to benefit from its programs. 

Pollyanna's ability to offer free places to families in need, particularly those on Universal Credit, is a testament to the value of the council building. This support ensures that financial barriers do not prevent children from accessing the benefits of theatrical training. Pollyanna provide free access to their space to a Stay and Play Group twice a week. 

“Raine House is more than just our venue, it’s a historic part of Wapping that’s always been rooted in the provision of education for young people and we feel privileged to call it our home.  

Being able to offer children, young people and families a safe, nurturing environment to learn new skills, build confidence and creativity,  

At the core of what we do is helping young people grow into confident, self-assured individuals. Through drama, they learn to make their own choices, express themselves clearly, and develop the kind of communication skills that matter in real life—whether that’s speaking up in class, interviewing for a job, or just being heard.” 

Alexandra Kind – Manager Pollyanna Training Theatre

Why the Voluntary and Community Sector matters

The voluntary and community sector is core to the existence of Tower Hamlets, contributing to the wider social fabric of the borough in so many ways. The sector comprises a wide range of over 1300 organisations with a combined income of over £200 million, employing 4,300 people and supported by over 25,000 volunteers. The current climate in the voluntary and community sector is a challenging one with a combination of factors including a difficult funding environment, a cost-of-living crisis, rising costs, and increased demand for services. This is true nationally but is particularly acute in Tower Hamlets with its high levels of poverty and disadvantage.

The community premises offer

Raine's House is one of 70 council premises that are part of the Community Premises Portfolio- a varied property portfolio which are available exclusively for lease by VCS organisations at a community rent. Qualifying organisations can further reduce rental costs by up to 80 per cent as part of the council's Community Benefit Rent Reduction Scheme. Find our more on the community premises to lease page.

For buildings that are available for hourly or short-term hire visit the halls and venues for hire page.

More information about hiring Raines House Community Hub.

Answer:
As an ordinary NHW member, you will not need any formal training. As a coordinator, again very little training as help and support is provided on an ongoing basis by Tower Hamlets Neighbourhood Watch Association.
Answer:

Watches are not police-run groups. It is important to build a close working partnership with your local police such as the Safer Neighbourhood Team, and share with them all information relating to crime and other incidents in your area.

The police can provide information on the latest crime figures, operational support as well as crime prevention advice, whereas Watch members can provide valuable information and knowledge about the neighbourhood. Together, we have a powerful tool to tackle crime

Answer:
Online Watch Link (OWL) is a community alert messaging system used by Tower Hamlets police, council and NHW to help reduce crime and to keep residents informed of what’s going on locally.
Answer:

Generally, street signs can be obtained from the Tower Hamlets Neighbourhood Watch Association.

Answer:

Discuss your plan with your neighbours and the local police. Your neighbours must agree to participate and support the Watch. Then, you and your neighbours need to appoint a coordinator(s) whose job is to get scheme members working together.

Coordinators and members regularly talk about crime and disorder problems in the neighbourhood and how to best tackle them. Coordinators also stay in close contact with the local police to share information and to seek advice. The role, although not overly demanding is important as a Watch coordinator may be the only way to reach the elderly and vulnerable people on their Watch. 

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