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Answer:

Members who don’t feel confident returning to the centres initially or who might have health conditions that put them at higher risk of infection from Covid-19 can continue to freeze your membership fees.

Answer:

We work closely with a variety of landlords in the borough. If the matter you wish to report is not one that requires an immediate call to the police and concerns an issue where you live, please report this directly to your housing provider in the first instance. Our main providers in the borough include:

Answer:

It is important that you report anti-social behaviour as it happens to the police. You can do so in three ways:

  1. Call 101: for ASB, including drug dealing (if drug dealing is happening outside of a school or playground, call 999)
  2. Call 999: only in an emergency, if there is a crime occurring, someone is injured, being threatened or threat to life 
  3. Report online via the Metropolitan Police Report ASB page.
Answer:
  • The service is available online 24/7
  • No need to display a permit
  • No need to hand your visitor a permit
  • Activate two permits for the same vehicle to park all day
  • Activate a permit immediately or in the future
  • No waiting for delivery of a permit (and it can't get lost in the post)
  • Login and activate a permit within a couple of minutes
  • Cancel a permit up to one minute before it begins or easily correct a mistake
  • Environmentally friendly
Answer:

We have a dedicated enterprise team working to support our local business community.

We work in partnership with local and national agencies to provide businesses with relevant training, advice on subjects such as business planning, marketing, raising finance and becoming fit to supply. We also bring our business community together through the use of digital networking events, workshops and seminars.

If you would like to get in contact with a member of the team to find out what support is available for your business, please contact us by emailing thenterprise@towerhamlets.gov.uk or completing this online form.

A member of the team will get back to you within 24 hours, 9am – 5pm, Monday to Friday.

You can also follow us on twitter or join our mailing list to receive regular business support updates.

Answer:

A valid EWS1 form can affect the buying, selling or the re-mortgaging of a property in one of two ways. The EWS form will either:

i. Confirm that there are no combustible materials; or

ii. Recommend that remedial works are carried out.

Where a building is found to need remedial works, these works will need to be carried out by the building owner, to ensure the safety of the building, The remedial work has to be completed before a mortgage can proceed unless the lender agrees otherwise.

Answer:

This is up to the expert undertaking the assessment, but it must include evidence of the fire performance of materials used in the cladding.

While paperwork submitted by the building's original developer can form part of the evidence, it cannot be solely relied upon. Photo evidence of the cladding will be required, or a physical inspection where this is not available or inconclusive.

In some cases - even where all attempts to establish the cladding system have been taken – the makeup and composition of the external wall system may still be unclear. It may mean that intrusive tests may be required, alongside a more detailed review by a professional of a higher level of expertise. These tests may involve a hole being drilled into the wall or a section of cladding removed to identify the external wall system materials and their composition. It is important to identify the whole make-up of the cladding system and how it has been installed.

Answer:

The seller should request that their building owner or managing agent commissions an EWS1 assessment where their building is in scope. The building owner or managing agent is responsible for confirming what materials are on their building and whether an assessment is required.

The building owner should have a valid EWS1 form for the building to confirm that the external wall cladding system has been assessed by a suitable expert. A valuer or lender will also ask for an EWS1 form if they suspect an external wall cladding system may contain combustible materials for buildings in scope.

Answer:
If the building owner does not acknowledge their legal responsibility and refuses to undertake the assessment, we advise you to contact the London Fire Brigade. No one should be living in a building which is unsafe, and the building owners are the only ones who can progress this.
Answer:

If an external wall cladding system requires remedial work then the valuer should take this into consideration in their valuation. A valuation will only be possible if the costs of the work are clear and there is a timeline for works to be completed. Lenders are unlikely to lend until remedial work has been completed, but some may choose to do so with retentions based on what they consider the risk to be.

The EWS assessment is for the building owner to oversee, but the resulting form should be available on request to all occupants in that block in the interests of transparency.

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