FAQ

Can I play tennis?

Answer:: Yes. Our courts are open by appointment only, visit Tower Hamlets Tennis for further information: http://www.towerhamletstennis.org.uk/

Can I perform static exercise in the park?

Answer:

Yes. Static exercise is allowed (ie Pilates, yoga, weights) if you are alone, with other people from your household, or in a group of six people total that is observing social distancing. Group activities or organised sessions are not allowed.

Can I fish in Victoria Park?

Answer:: Angling permitted on the east lake only, with one household or one person per jetty.

Will the register office be closing?

Answer:: The register office is open to those with pre-arranged appointments only.

What are the park opening hours?

Answer:: Victoria Park is now open as normal - from 7am (east and west) until dusk, daily.

How do I reschedule my ceremony?

Answer:

Due to the current circumstances and restrictions, you won’t be charged the amendment fee if you wish to move your ceremony to a later date.

Please email ceremonies@towerhamlets.gov.uk with your contact number for more information.

I have 42 days to register my birth but all appointments were cancelled. What can I do?

Answer:: We are now accepting birth registrations. Please see our births page for more information.

Why am I being charged more?

Answer:: Phase one of the re-opening plans include a revised pricing schedule which will be reviewed in advance of next year’s fees and charges. With social distancing measures in place and a restricted capacity at the centres, the pricing schedule gives us an opportunity to increase income levels, while still offering concessions for certain users and groups.
For questions and answers about membership, how to prepare to attend classes and booking activity sessions, visit the Better FAQ page.

What happens if someone in my family gets Covid-19?

Answer:: Anyone who has tested positive with Covid-19 should isolate for ten days. Anyone in their household should isolate for at least 14 days. You must tell NHS contact tracers that your child, or children, attend an education or childcare setting.

Can I meet my friends and family in the park?

Answer:

You can meet one other person from outside your household if you are outdoors. Public gatherings of more than two people, unless you live with them, are still prohibited by law. There are no limits on gatherings in the park with members of your household.

You can gather outdoors. Social distancing guidelines should be observed.

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