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Answer:
T - Train your dog to obey basic commands
A - Aware - be aware of what your dog is doing at all times
K - Know which areas you can walk your dog in and any other restrictions or instructions which apply etc
I - Identify your dog and your ownership by microchip and collar and tagcation
N - Neuter your dog.  Over-availability of puppies leads to irresponsible ownership and welfare issues
G - Groom your dog to maintain condition and owner-pet bond.  Get professional trims if you have a long-haired breed
 
T - Tenancy regulations – check if you need permission to get a dog
H - Health checks – register with a vet and keep up-to-date with vaccinations,  worming, flea treatment as well as visiting when your dog is unwell or injured
E - Exercise your dog regularly according to its needs for its breed and size
 
L - Lifelong commitment – don’t get a dog if you can’t foresee owning it for the dog’s whole life
E - Emergency care – who will look after your dog when you go on holiday or if you are ill or have to go away unexpectedly?  Think ahead!
A - Affordability – can you afford a dog? Take account of food, equipment, vet care, boarding, insurance
D - Dangerous Dogs Act – if your dog attacks someone, you are responsible and could face prosecution while your dog is seized and destroyed
Answer:

For all new residential and public service permits, we aim to review applications within three working days. While your application is being checked, your vehicle registration will be covered to park in the appropriate permit bay within your mini parking zone.

Once the application has been reviewed, an email will be sent to indicate one of the following:

  1. Application approved – this means your permit application has been successful and the virtual permit is valid for use immediately.
  2. Application declined – this means your permit application has not been successful. The email will give explanation on why the application has been declined.
  3. Application referred – this means additional information is required in order to be able to approve the permit application.

Business permits are processed immediately.

For visitor vouchers, we aim to complete the initial registration assessment within three working days. Once this has been completed, you will be able to pay for vouchers immediately as and when you need them.

Please log onto your parking account to check the status of your application.

Answer:

We process your data in accordance with the General Data Protection Regulation (GDPR) and UK privacy legislation and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

The categories of information that we collect, process, hold and share include:

  • personal information (such as name, date of birth and address)
  • characteristics (such as ethnicity, language and free school meal eligibility)
  • attendance information such as schools attended and any exclusions
  • information from schools and partner agencies such as Attendance and Welfare, Educational Psychology, Health and Social Care regarding a child/young person’s special educational, social, emotional, mental, medical and health needs
  • information from partners contained on an Early Help Assessment that will already have parental consent to be shared
  • information we record as a result of working directly with a child or young person e.g. observations, interviews and assessments.

Why we collect and use this information

We use children and young persons’ data to:

  • enable us to carry out specific functions for which we are responsible, including school admissions, appeals, travel assistance, chaperone and child performance licences
  • to support schools to include children with special educational needs and disabilities and enable their full access to education
  • assess the quality of our services
  • use statistics to inform and improve our service delivery.

A delay in you providing the information requested may result in a delay in providing appropriate services. 

The lawful basis on which we use this information

The relevant applicable conditions under Article 6 and Article 9 of the GDPR for processing your data are:

Article 6

  1. Processing shall be lawful only if and to the extent that at least one of the following applies:

 (a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes   

 (c) Processing is necessary for compliance with a legal obligation to which the controller is subject;

 (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

Article 9

  1. Processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.
  1. Paragraph 1 shall not apply if one of the following applies:

(g) processing is necessary for reasons of substantial public interest, on the basis of  Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject;

(j) Processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) based on Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.

Other relevant legislation for processing your data are:

  1. the Education Act 1996
  2. the School Standards and Framework Act 1998 (‘SSFA 1998’) 
  3. the Children (Performances and Activities) (England) Regulations 2014
  4. Education (Information About Individual Pupils)(England) Regulations 2013
  5. Education and Inspections Act 2006 (section 4 and 38)
  6. Education (Pupil Registration) (England) Regulations 2006
  7. Education (Pupil Registration) (Amendment) (England) Regulations 2016
  8. Education (Special Educational Needs) Regulations 2001
  9. Equality Act 2010
  10. Human Rights Act 1998

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area. Therefore, Tower Hamlets Borough Council may use this information for other legitimate purposes and may share this information where necessary with other bodies responsible for administering services to children and young people.

Collecting this information

Whilst the majority of children and young persons’ information you provide to us is collected under the legal framework above, some of it may be  provided to us on a voluntary basis. An example of this would be when we ask for your feedback on the quality of our services. In order to comply with the data protection legislation, we will inform you whether you are required to provide certain information to us or if you have a choice in this.

We share data with the local authority in order that they can improve services to children and young people. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Storing this information

We hold children and young  people’s data for no longer thanwe need to by law - this is likely to be for no more than 7 years, but some records will be kept for up to 35 years from the date of birth if, for example,  a young person  had an Education Health and Care Plan.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Who we share this information with

We may share data with:

  • internal departments within the council
  • other local authorities
  • schools, early years providers, children centres, further education colleges, pupil referral units, academies, including non-maintained special schools where it is of specific relevance to the admission and education of the child or young person
  • other partner agencies that provide services on our behalf
  • agencies with whom we have a duty to co-operate, such as police.

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area.

The main reason we share data is to enable us to best support the children and young people we work with or to enable schools  and settings to do so, as efficiently as possible.

We will not share any information about you outside the school without your consent unless we have a lawful basis for doing so.

In certain circumstances, we may need to share information with other organisations without your consent for statutory purposes. These can include, but are not limited to, where we believe there is risk of significant harm to a child, young person or vulnerable adult, and for the purposes of crime prevention and national security.

For more information about the department’s data sharing process, visit GOV guidance on how we collect and share research data. 

Requesting access to your personal data

Under data protection legislation, parents and pupils have the right to request access to information about them that we hold which must be responded to within 30 working days. To make a request for your personal information, or be given access to your child’s educational record held by their education provider, contact the council’s Data Protection Officer who can be contacted on DPO@towerhamlets.gov.uk or contact the head of service directly at terry.bryan@towerhamlets.gov.uk.

You also have the right to: 

  • a change of any inaccurate data we hold about you or your child
  • that we restrict our processing of you/your child’s data and/or restrict whom we share the data with, where permitted by law
  • withdraw consent and remove data relating to you/your child, where permitted by law
  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • claim compensation for damages caused by a breach of the Data Protection regulations

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with the head of service directly at email  in the first instance.

Further information

If you would like further information about this privacy notice, including information on your rights, please contact the Council’s Data Protection Officer at DPO@towerhamlets.gov.uk.

Answer:

Data Controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Learning Advisory Service to inform the services provided to families, children and young people, and the educational settings who support them.

The Learning Advisory Service is part of the London Borough of Tower Hamlets’ Education Directorate: SEN Services. The Learning Advisory Service is the Data Controller.

Data we collect, process, hold and share may include (but are not limited to)

  • Personal information and contacts (such as name, unique pupil number and address)
  • Characteristics (such as ethnicity, language and free school meal eligibility)
  • Special educational needs information (including the need, diagnosis, or professional involvement)
  • Attendance information (such as number of absences, absence reasons, and any previous school attendance, or exclusions)
  • Assessment and Attainment (as provided by the educational setting or professional, courses enrolled in, and any relevant results)
  • Information from schools and partner agencies such as Statutory SEN Service, Educational Psychology, Health and Social Care regarding a child/young person’s special educational, social, emotional, mental, medical and health needs
  • Safeguarding information (such as any professional involvement)
  • Information from partners contained on an Early Help Assessment that will already have parental consent to be shared
  • Information we record as a result of working directly with a child or young person e.g. observations, interviews and assessments
  • Information from parents/carers and educational settings that provides a holistic picture of the child’s educational, health, social care and/or disability needs

Why we collect data and how we use this information

We use children and young people’s data to:

  • enable us to carry out specific functions for which we are responsible
  • support schools to include children with special educational needs and disabilities and enable their full access to education
  • assess the quality of our services
  • derive statistics to inform and improve our service delivery.

We process your data in accordance with the General Data Protection Regulations (GDPR). If you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process children and young people’s personal data under the UK General Data Protection Regulation (UK GDPR) for compliance; with a legal obligation; with explicit consent; and as a task carried out in the public interest.

More personal data (such as health, personal and household circumstances) is processed under the provision of explicit consent; Health or Social Care; Archiving; Research and Statistics.

We need to comply with legal obligations including: the Education Act 2011; The Children Act 2004; The Education (Pupil Information) (England) Regulations 2005; School Information (England) Regulations and the Localism Act 2011.

A delay in you providing the information requested may result in a delay in providing appropriate services.

Storing data: How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 35 years from closure of file. For further details, you can view the Children’s Directorate Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.

Information sharing: Who do we share information with?

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated, this may include:

  • internal departments within the council
  • other local authorities for the purpose of transition planning and tracking
  • schools, early years providers, further education colleges, pupil referral units, academies, including non-maintained special schools where it is of specific relevance to the education of the child or young person
  • the National Health Service, including the NHS Commissioning Board and the two-way sharing of information with NHS clinical staff
  • clinical commissioning groups (CCGs), now called Integrated Care Boards (ICBs) from July 2022
  • Other partner agencies that provide services on our behalf
  • agencies with whom we have a duty to co-operate, such as police

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area.

The main reason we share data is to enable us to best support the children and young people we work with or to enable schools and settings to do so, as efficiently as possible.

We will not share any information about you outside the school without your consent unless we have a lawful basis for doing so.

In certain circumstances, we may need to share information with other organisations without your consent for statutory purposes. These can include, but are not limited to, where we believe there is risk of significant harm to a child, young person, or vulnerable adult, and for the purposes of crime prevention and national security.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your Rights

You can find out more about your rights on our Data Protection page.

Requesting access to your personal data

Under data protection legislation, parents and pupils have the right to request access to information about them that we hold, which must be responded to within 30 calendar days.

To make a request for your personal information, or be given access to your child’s educational record held by their education provider, contact the Council’s Data Protection Officer on DPO@towerhamlets.gov.uk.

You also have the right to:

  • a change of any inaccurate data we hold about you or your child
  • that we restrict our processing of you/your child’s data and/or restrict whom we share the data with, where permitted by law
  • withdraw consent and remove data relating to you/your child, where permitted by law
  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • claim compensation for damages caused by a breach of the Data Protection regulations

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with the Council’s Data Protection Officer on DPO@towerhamlets.gov.uk.

Last update

We may need to update this privacy notice periodically, so we recommend that you revisit this information from time to time. This version was last updated in 2022.

Further information and contact

For further information about this privacy notice, please contact the council’s Data Protection Officer at DPO@towerhamlets.gov.uk.

Answer:

Pre-exposure prophylaxis (PrEP) and Post-exposure prophylaxis (PEPSE) are medications that can reduce the risk of HIV infection.

  • PrEP is meant to be taken before potential exposure to HIV. People who at high risk of becoming infected with HIV are eligible for PrEP, if you are unsure whether you are eligible you can get advice or start taking PrEP by booking an appointment with our sexual health service All East.
  • PEPSE is a four week course of HIV medication you can take after unprotected sex or a condom accident, to reduce your risk of becoming HIV positive. PEPSE must be started within 72 hours of the unprotected sex or condom accident. It is best to start PEPSE as soon as possible. 

You can get PREP and PEPSE at sexual health specialist centres:

  • Ambrose King Centre
  • Sir Ludwig Guttmann Centre.
  • Local A&E departments (if clinic are closed)

Positive East

Positive East offers comprehensive support for individuals living with or affected by HIV, including:

  • HIV/STI testing and advice
  • Information and advice on benefits, housing, and immigration
  • peer support and mentoring
  • support groups and counselling
  • specialist support for HIV-positive women who are asylum seekers or refugees and who have experienced violence or trauma
  • health and wellbeing activities: acupuncture, mindfulness, yoga, women’s gym sessions, etc.

Contact information

Answer:

For information on different contraception methods available through the NHS, including where to access them and guidance on choosing the right method for you, visit the NHS Contraception guide.

Free condoms – C-Card scheme

Young people aged 13-24 can access free condoms through the Come Correct (C-Card) scheme. Once registered, you can collect condoms or get advice from any outlet displaying the Come Correct logo.

For more information and to register, visit the Come Correct website. 

Emergency contraception

There are two main types of emergency contraception:

  1. Emergency Hormonal Contraception (EHC): Commonly known as the "morning after pill," it's most effective when taken as soon as possible after unprotected sex. Available at local pharmacies. If you cannot access this from the pharmacy then please book an emergency contraception appointment online through All East
  2. Emergency Intrauterine Device (IUD): The most effective form of emergency contraception. To access an emergency IUD, you can walk into the sexual health clinical at Ambrose King Centre or call 020 7480 4737.
Answer:

For more information on help after sexual abuse, please see our directory about support services for sexual abuse (including online sexual abuse).  

If you are a child or young person you can find out more information on support services for children and young people.  

If you are concerned about the welfare or safety of a child/young person, you should contact the Multi-Agency Safeguarding Hub or call the police on 999 if the child is in immediate danger.

Female Genital Cutting (FGC) support

Support services for women affected by FGC include:

  • Primrose Clinic, Mile End Hospital - a community-based clinic that offers a range of support services and a reversal service for women affected by FGM. 
    Address: Bancroft Road, E1 4DG
    Phone: 020 7377 7898 
  • Sister Circle – women’s charity organisation that provides holistic support for women experiencing health complications as a result of cutting.
    Website: Visit Sister Circle for more information. 
Answer:

Clinic S – provided by All East, is a free and confidential service to women, men, trans and gender non-binary individuals, working in the sex or adult entertainment industry for sexual health. 

Support services – you can find more information about accessing wider support such as Beyond the Streets using our support services section.

Answer:

All sexual health services and clinics in the borough are confidential and professional services which are fast and free to use and delivered by friendly professionals.

Additional support is available through:

  • Elop - is a local holistic lesbian and gay mental health charity based in East London that offers a range of social, emotional and support services to LGBT communities, and core services include advice and information, counselling and young people’s services. Visit elop for more information. 
  • London Friend – LGBT charity that support the health and mental wellbeing of the LGBT community in and around London. Visit London Friend. 
Answer:

Cyber Security for small organisations

The National Cyber Security Centre offers cybersecurity training for small businesses. It covers data security, password creation and device protection. This helps businesses build better cyber resilience.

Date

On demand

Delivery method

Online

For further details and registration information, please visit the NCSC training webpage.

Cybersecurity basics: an introduction to cybersecurity for everyone

This session provides a structured approach to enhancing cybersecurity for small UK-based community groups, equipping participants with practical steps to strengthen their organisation’s resilience against cyber threats. Delivered in a clear and accessible format, it introduces five essential measures recommended by the National Cyber Security Centre..

Date

Tuesday 15 July 2025, 2 pm to 3 pm

Delivery method

Online

For further details and registration information, please visit the Superhighways training webpage.

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