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Answer:

It is important that you report anti-social behaviour as it happens to the police. You can do so in three ways:

  1. Call 101: for ASB, including drug dealing (if drug dealing is happening outside of a school or playground, call 999)
  2. Call 999: only in an emergency, if there is a crime occurring, someone is injured, being threatened or threat to life 
  3. Report online via the Metropolitan Police Report ASB page.
Answer:

Council tenants can call to report live incidents on 020 7364 2332, and our teams will work to dispatch Tower Hamlets Enforcement Officers when appropriate.

For incidents that have already occurred, please complete the antisocial behaviour report form.

If you would like to report a crime, then please call 101 or 999 if it is an emergency. 

Answer:

The dealing of drugs is a serious criminal offence and needs to be reported to the police in the first instance. You can report this to the police by:

  1. calling 101 (unless it is taking place outside a school, in which case call 999)
  2. contacting your local police team 
  3. reporting anonymously to Crimestoppers online or call 0800  555 111

Where appropriate, the council works with police and other partners to deal with the range of ASB issues related to the misuse of drugs. However, the police are the main partner for drug-related issues.

If you report is a drugs-related issue to the council, we will refer it directly to Tower Hamlets Police who are responsible for responding to you.

Answer:

We can take action on excessive levels of noise considered to be a statutory noise nuisance, but you must be aware that we need to monitor the noise complained of from within your premises (if such action is to be considered). You can report incidents of noise via the noise pollution page.

Answer:

Dumping of rubbish can be classed as anti-social behaviour and we have a dedicated team who deals with these matters:

  1. for dumped rubbish on estates or by neighbours, contact your housing provider
  2. for dumped rubbish in the street, complete our online form for report waste and street cleaning.
Answer:

We have a team that deals with this sort of vandalism and reports can be made via our graffiti page.

Answer:

We work closely with the police and other partners to prevent all forms of hate crime. We encourage victims or witnesses of hate crime to report it immediately to the police. Hate Crime is any criminal offence or incidents where the victim has been targeted because of their:

  1. disability
  2. race or ethnic identity
  3. religion or belief
  4. gender or gender identity
  5. sexual orientation
  6. age
  7. immigration status or nationality
  8. or any other perceived aspect of their identity.

To report a hate crime:

  1. Call 999: in an emergency, if there is a crime occurring, someone is injured, being threatened or threat to life 
  2. Call 101: if it is a non-emergency and the crime has occurred
  3. Visit our hate crime page for more information and how to get support.
Answer:
Antisocial use of a vehicle, such as street racing, street cruising or off-road use is more than a matter of noise pollution – though this can be the most noticeable problem. Find out more about the different kinds of vehicle nuisance, their long-term effect on a neighbourhood and how you can report it by visiting the Metropolitan Police's website.
Answer:

1.1. To be eligible for visitor vouchers, you must be living at a property located within the borough.

1.2. If the previous tenant has not cancelled their permit application, you must provide one of the following documents to confirm your residency: a council tax bill, a Housing Association tenancy agreement, or a letter of completion. This document must be uploaded via our Contact Form before submitting a new permit application.

1.3. The vehicle must not exceed a height of 2.3 metres (7 feet 6 inches) or a length of 5.25 metres (17 feet 3 inches), including any trailer or caravan.

1.4. A permit application is valid for twelve months and cannot be renewed. A permit application is valid for twelve months and cannot be renewed. You must wait until your current application has expired before submitting a new one.

1.5. You must manage your application through your online account. This includes purchasing or activating vouchers and submitting new applications.

1.6. Vouchers are issued virtually and do not need to be displayed in the vehicle.

1.7. If any details in your application or supporting documents change, the application will become invalid.

1.8. Your application and online account must remain in your name and must not be transferred to another person.

Answer:

3.1. A voucher is valid within your residential mini-zone during controlled parking hours.

3.2. A voucher is only valid in parking bays marked with one of the following signs:

3.2.1. “Resident Permit Holders Only”

3.2.2. “Permit Holders Only”

3.2.3. “Permit Holders or Pay by Phone” (except where the signs states “Pay by phone only”)

3.3. A voucher is not valid for off-street parking, including estate bays or private land.

3.4. A voucher is not valid in a suspended bay.

3.5. A voucher does not guarantee a parking space during controlled parking hours.

3.6. A voucher does not permit entry into streets with signs marked “No Motor Vehicles,” “Pedestrian and Cycle Zone,” or “Pedestrian Zone” during restricted hours.

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