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Answer:

Carers Partnership Board

The Carers Partnership Board meets every two months online, bringing together:

  • Key health and social care partners

  • Unpaid carers with lived experience

  • Representatives from local health and social care organisations.

The board provides strategic and operational oversight of the Our Commitment to Carers Action Plan, ensuring that the voices of unpaid carers help shape local services.

Learning Disability Partnership Board

The Learning Disability Partnership Board work hard together to make things better for people with learning disabilities who live in Tower Hamlets.  

About the board

Our Local Learning Disability Partnership Board (LDPB) meets regularly and brings together professionals and people with lived experience to promote the welfare and experience of adults with a learning disability to help shape our strategy and services.

The board discusses the key issues and concerns that are of importance to adults with a learning disability in the borough, working together to make a real difference to people lives[CK1] [AA2] .

Mental Health Partnership Board

The Mental Health Partnership Board works to make things better for people with a mental health issue who live and work in Tower Hamlets.  Service user priorities frame the board’s focus; ensuring that all work relating to the Mental Health Partnership Board is undertaken through the joint lens of reducing inequalities and promoting people participation. 

What is the Mental Health Partnership Board accountable for?

  1. Delivering improved outcomes and experience for adults living in Tower Hamlets with mental health needs, including young adults, working age adults, and older adults (including people living with dementia).

  2. Overseeing compliance with national ‘must dos’ such as those things mandated by the NHS Long Term Plan, and Tower Hamlets Adult Mental Health Strategy.

  3. Discussing and recommending how money will be prioritised and invested.

  4. Understanding the performance of services and reviewing whether existing arrangements represent good value for money.

  5. Leading initiatives and workstreams to deliver local priorities e.g. addressing gaps, unmet needs and health inequalities between groups.

Key principles for how the Mental Health Partnership Board will operate

  1. Each meeting will explicitly feature feedback and insights from service users and carers in relation to the topic / theme of the meeting.

  2. The meeting will use data to help members understand performance and pressures on existing services, as well as to measure outcomes and improvements.

  3. The meeting will use population health insights and data (including insights gathered through community and service user engagement) to understand health inequalities and unmet needs / gaps.

  4. The meeting is based on the principles of collaboration and power sharing.

  5. The meeting will facilitate co-design, involving people with lived experience, Voluntary, Community and Social Enterprise organisations (VCSEs_ and other non-NHS partners in the design of service transformation programmes and commissioning intentions at a much earlier stage.

Answer:

Established in 2010 as a grassroots youth and community organisation, Weavers Community Forum (WCF) has been dedicated to addressing challenges such as unemployment, isolation, poverty, crime, and anti-social behaviour within the north-west of the borough. Operating from the Weavers Community Centre at 10 Shacklewell Street in Weavers Ward, WCF has transformed a once-abandoned building into a vibrant hub that offers a wide range of services aimed at supporting marginalised members of the community. Over the past 14 years, WCF has become a cornerstone of support and opportunity for local residents.

Weavers 1

Value of Weavers Community Forum

Last year, Weavers Community Forum supported over 300 young people, providing skill-building activities, fitness education and social events, including the annual Community Fun Day, which fosters community cohesion and reduces social isolation. Through the Employment Training & Advice (ETA) Project, 65 unemployed individuals received tailored support, with several achieving Level 2 accredited qualifications and progressing into full-time employment, education, or volunteering.

The Weavers Health Project promoted well-being among elderly women, engaging 150 participants in healthy living workshops, light exercise, and social activities that boosted both physical and mental health. Meanwhile, the Weavers Advice Project (WAP) offered vital support to 60 residents, tackling issues such as housing, welfare, and debt, significantly improving their financial stability and quality of life.

Positive Activities for Young People (PAYP), delivered in partnership with Tower Hamlets Youth Services, engaged 50 young people in transformative programmes such as conflict resolution training, martial arts, and event management. These activities developed leadership skills and reduced gang-related conflicts.

The Forum’s flagship event, the Weavers Community Fun Day 2024, brought together over 500 attendees, celebrating the area’s diversity and fostering connections among residents through engaging workshops and activities.

In total, Weavers Community Forum supported over 625 people last year, demonstrating its vital role in fostering a healthier, more connected, and empowered community.

Weavers 2

Value of the Council Building to WCF

The Weavers Community Centre serves as the heart of WCF's operations. The site contains a small community room, office, and kitchen set within a small gated and paved area with an adjacent growing space-cum-forest garden area. It is next to the double Multi-Use-Games-Area (MUGA) facility on the same street.

Transformed from its abandoned state, the building hosts four user groups, including a weekly women-only group and a homework support club. The hall is also available for hire, catering to small parties, meetings, and training sessions when it’s not in use. The centre's transformation reflects the resilience and dedication of the community it serves.

"The Weavers Community Centre is more than just a building; it is the beating heart of the community. From supporting young people with skills and employment to fostering health, inclusion, and community spirit among diverse groups, this centre embodies the resilience and potential of Weavers Ward. Its value to both the Forum and the residents is immeasurable, serving as a foundation for hope, growth, and connection in Tower Hamlets."

Yousuf Khan, Managing Director

The value of the Voluntary and Community Sector in Tower Hamlets

The voluntary and community sector is core to the existence of Tower Hamlets, contributing to the wider social fabric of the borough in so many ways. The sector comprises a wide range of over 1300 organisations with a combined income of over £200 million, employing 4,300 people and supported by over 25,000 volunteers. The current climate in the voluntary and community sector is a challenging one with a combination of factors including a difficult funding environment, a cost-of-living crisis, rising costs, and increased demand for services. This is true nationally but is particularly acute in Tower Hamlets with its high levels of poverty and disadvantage.

Weavers 3

Community premises offer

Weavers Community Centre is one of 70 council premises that are part of the Community Premises Portfolio—a varied property portfolio available exclusively for lease by VCS organisations at a community rent. Qualifying organisations can further reduce rental costs by up to 80 per cent as part of the council's Community Benefit Rent Reduction Scheme. Find out more on our community premises to lease section.

For buildings that are available for hourly or short-term hire, you can find out more information on our halls and venues for hire section.

Answer:

Pollyanna Training Theatre, established in 1990, has been a cornerstone of artistic development and community engagement in Tower Hamlets. Founded by a group of passionate theatre enthusiasts, Pollyanna has grown from a Saturday morning class into a renowned training ground for aspiring actors and performers.  

For over 30 years, Pollyanna has been igniting the imaginations of young performers aged 3-18, offering bespoke classes led by industry professionals. Unlike franchise-based programs, Pollyanna tailors its approach to each child, fostering confidence, social skills, and a love for the stage. As a registered charity, Pollyanna is passionate about accessibility, offering bursary places for families on Universal Credit.

What Pollyanna brings to the community

AlexandraKindThrough its diverse range of workshops, performances, and training programs, Pollyanna has empowered countless individuals, fostering a sense of community and belonging. The theatre's commitment to inclusivity and excellence has made it a loved institution in Tower Hamlets. 

Due to the continued cost of living crisis, Pollyanna is finding that more and more families need financial support to attend, which is being provided through their Universal Credit support offer. Over 60 per cent of their beneficiaries are from low-income backgrounds who are struggling to make ends meet.  

Pollyanna's community involvement has grown significantly over the last decade. The theatre now hosts a variety of events throughout the year, ranging from casual coffee mornings to lively family open mic nights. The most anticipated event, the Wapping Christmas Fair and Tree Lighting, is always met with enthusiasm by local people. Additionally, Pollyanna actively participates in numerous gatherings across East London, showcasing talents at venues such as Wiltons Music Hall, Canary Wharf Roof Gardens, and Spitalfields Market. 

Over the past year, Pollyanna has worked directly with 1,300 children and young people, providing 900 hours of tuition in drama and creative arts. They have also provided 252 hours of afterschool drama sessions within four primary schools in the borough. Their summer courses, themed around 'Rock Stars' and 'Once Upon A Time,' were particularly well-received, with children devising and creating their own pieces of theatre.

Value of the Raine's House to the Pollyanna

Pollyanna Training Theatre leases the first floor of Raine's House, in Wapping. This Grade II* listed building was built in 1719 as a charity school where poor children could get an education. Three-hundred years later it was refurbished by the council to high standard, providing a valuable asset to the local community and still helping children to learn and to grow.  

The ground floor is managed as a Community Hub by the council and the hall, meeting room, kitchen and outside courtyard is available to hire. 

The space at Raine's House allows Pollyanna to offer a wide range of classes in Musical Theatre, LAMDA, Dance, and Drama throughout the week.  Pollyanna's work with local schools, providing afterschool drama classes, further extends its reach, enabling children who might otherwise be unable to attend studio sessions to benefit from its programs. 

Pollyanna's ability to offer free places to families in need, particularly those on Universal Credit, is a testament to the value of the council building. This support ensures that financial barriers do not prevent children from accessing the benefits of theatrical training. Pollyanna provide free access to their space to a Stay and Play Group twice a week. 

“Raine House is more than just our venue, it’s a historic part of Wapping that’s always been rooted in the provision of education for young people and we feel privileged to call it our home.  

Being able to offer children, young people and families a safe, nurturing environment to learn new skills, build confidence and creativity,  

At the core of what we do is helping young people grow into confident, self-assured individuals. Through drama, they learn to make their own choices, express themselves clearly, and develop the kind of communication skills that matter in real life—whether that’s speaking up in class, interviewing for a job, or just being heard.” 

Alexandra Kind – Manager Pollyanna Training Theatre

Why the Voluntary and Community Sector matters

The voluntary and community sector is core to the existence of Tower Hamlets, contributing to the wider social fabric of the borough in so many ways. The sector comprises a wide range of over 1300 organisations with a combined income of over £200 million, employing 4,300 people and supported by over 25,000 volunteers. The current climate in the voluntary and community sector is a challenging one with a combination of factors including a difficult funding environment, a cost-of-living crisis, rising costs, and increased demand for services. This is true nationally but is particularly acute in Tower Hamlets with its high levels of poverty and disadvantage.

The community premises offer

Raine's House is one of 70 council premises that are part of the Community Premises Portfolio- a varied property portfolio which are available exclusively for lease by VCS organisations at a community rent. Qualifying organisations can further reduce rental costs by up to 80 per cent as part of the council's Community Benefit Rent Reduction Scheme. Find our more on the community premises to lease page.

For buildings that are available for hourly or short-term hire visit the halls and venues for hire page.

More information about hiring Raines House Community Hub.

Answer:

This enables us to stop dogs from entering certain areas including:

  • Gated children’s playgrounds
  • Gated sports area such as sports courts, multi-use games areas, tennis courts

These are spaces within a park, open space or housing estate and which is fully or substantially enclosed and set apart for the use by children as a playground or other area for play or for sporting activities. For the purposes of this definition, the means of access to or egress from such area, whether by way of a gate or any other opening within the enclosure, shall be deemed to be a part of the said enclosure.

Answer:

It is an offence if dog owners do not remove their pet faeces from land within Tower Hamlets that is open to the air and accessible to the public. This includes:

  • public roads, footpaths, cycle paths and verges adjacent to these roads
  • parks and recreational spaces, cemeteries and Council-owned allotments
  • school playing fields, playgrounds and any land surrounding schools and colleges
  • council-owned housing estates

Failure to comply with the dog fouling control order may result in the issue of a £100 penalty and/or prosecution with a maximum fine up to £1,000.

People who are registered as blind, disabled, or otherwise rely on dogs will be exempt from this order.

Answer:
The Public Space Protection Order (Dog Control) prohibits any one person having more than four dogs under their control at any given time.

This order applies unless the person has a valid professional dog walkers license issued by London Borough of Tower Hamlets.

Answer:
This gives authorised council officers the power to request that dogs are put on leads where they are not under the appropriate control of their owner, or where they are causing damage or acting aggressively.

The orders can also be inspected and copies obtained from Tower Hamlets Town Hall, 160 Whitechapel Road, E1 1BJ by prior arrangement.

Answer:
This stops owners from exercising dogs off-lead on:
  • Roads
  • Pavements
  • Car parks
  • Estate roads and communal areas on estates
Answer:

For all new residential and public service permits, we aim to review applications within three working days. While your application is being checked, your vehicle registration will be covered to park in the appropriate permit bay within your mini parking zone.

Once the application has been reviewed, an email will be sent to indicate one of the following:

  1. Application approved – this means your permit application has been successful and the virtual permit is valid for use immediately.
  2. Application declined – this means your permit application has not been successful. The email will give explanation on why the application has been declined.
  3. Application referred – this means additional information is required in order to be able to approve the permit application.

Business permits are processed immediately.

For visitor vouchers, we aim to complete the initial registration assessment within three working days. Once this has been completed, you will be able to pay for vouchers immediately as and when you need them.

Please log onto your parking account to check the status of your application.

Answer:

We process your data in accordance with the General Data Protection Regulation (GDPR) and UK privacy legislation and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

The categories of information that we collect, process, hold and share include:

  • personal information (such as name, date of birth and address)
  • characteristics (such as ethnicity, language and free school meal eligibility)
  • attendance information such as schools attended and any exclusions
  • information from schools and partner agencies such as Attendance and Welfare, Educational Psychology, Health and Social Care regarding a child/young person’s special educational, social, emotional, mental, medical and health needs
  • information from partners contained on an Early Help Assessment that will already have parental consent to be shared
  • information we record as a result of working directly with a child or young person e.g. observations, interviews and assessments.

Why we collect and use this information

We use children and young persons’ data to:

  • enable us to carry out specific functions for which we are responsible, including school admissions, appeals, travel assistance, chaperone and child performance licences
  • to support schools to include children with special educational needs and disabilities and enable their full access to education
  • assess the quality of our services
  • use statistics to inform and improve our service delivery.

A delay in you providing the information requested may result in a delay in providing appropriate services. 

The lawful basis on which we use this information

The relevant applicable conditions under Article 6 and Article 9 of the GDPR for processing your data are:

Article 6

  1. Processing shall be lawful only if and to the extent that at least one of the following applies:

 (a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes   

 (c) Processing is necessary for compliance with a legal obligation to which the controller is subject;

 (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

Article 9

  1. Processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.
  1. Paragraph 1 shall not apply if one of the following applies:

(g) processing is necessary for reasons of substantial public interest, on the basis of  Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject;

(j) Processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) based on Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.

Other relevant legislation for processing your data are:

  1. the Education Act 1996
  2. the School Standards and Framework Act 1998 (‘SSFA 1998’) 
  3. the Children (Performances and Activities) (England) Regulations 2014
  4. Education (Information About Individual Pupils)(England) Regulations 2013
  5. Education and Inspections Act 2006 (section 4 and 38)
  6. Education (Pupil Registration) (England) Regulations 2006
  7. Education (Pupil Registration) (Amendment) (England) Regulations 2016
  8. Education (Special Educational Needs) Regulations 2001
  9. Equality Act 2010
  10. Human Rights Act 1998

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area. Therefore, Tower Hamlets Borough Council may use this information for other legitimate purposes and may share this information where necessary with other bodies responsible for administering services to children and young people.

Collecting this information

Whilst the majority of children and young persons’ information you provide to us is collected under the legal framework above, some of it may be  provided to us on a voluntary basis. An example of this would be when we ask for your feedback on the quality of our services. In order to comply with the data protection legislation, we will inform you whether you are required to provide certain information to us or if you have a choice in this.

We share data with the local authority in order that they can improve services to children and young people. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Storing this information

We hold children and young  people’s data for no longer thanwe need to by law - this is likely to be for no more than 7 years, but some records will be kept for up to 35 years from the date of birth if, for example,  a young person  had an Education Health and Care Plan.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Who we share this information with

We may share data with:

  • internal departments within the council
  • other local authorities
  • schools, early years providers, children centres, further education colleges, pupil referral units, academies, including non-maintained special schools where it is of specific relevance to the admission and education of the child or young person
  • other partner agencies that provide services on our behalf
  • agencies with whom we have a duty to co-operate, such as police.

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area.

The main reason we share data is to enable us to best support the children and young people we work with or to enable schools  and settings to do so, as efficiently as possible.

We will not share any information about you outside the school without your consent unless we have a lawful basis for doing so.

In certain circumstances, we may need to share information with other organisations without your consent for statutory purposes. These can include, but are not limited to, where we believe there is risk of significant harm to a child, young person or vulnerable adult, and for the purposes of crime prevention and national security.

For more information about the department’s data sharing process, visit GOV guidance on how we collect and share research data

Requesting access to your personal data

Under data protection legislation, parents and pupils have the right to request access to information about them that we hold which must be responded to within 30 working days. To make a request for your personal information, or be given access to your child’s educational record held by their education provider, contact the council’s Data Protection Officer who can be contacted on DPO@towerhamlets.gov.uk or contact the head of service directly at terry.bryan@towerhamlets.gov.uk.

You also have the right to: 

  • a change of any inaccurate data we hold about you or your child
  • that we restrict our processing of you/your child’s data and/or restrict whom we share the data with, where permitted by law
  • withdraw consent and remove data relating to you/your child, where permitted by law
  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • claim compensation for damages caused by a breach of the Data Protection regulations

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with the head of service directly at email  in the first instance.

Further information

If you would like further information about this privacy notice, including information on your rights, please contact the Council’s Data Protection Officer at DPO@towerhamlets.gov.uk.

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