Covid-19 (Coronavirus) update

Our services are running at a reduced capacity. Please check our individual pages for updates on what services are running and any restrictions that are in place.

Our terms and conditions have also been updated to show the changes we have in place to keep our building, customers and colleagues safe.

Face coverings must be worn at the Register Office unless you are medically exempt.

National registration system issues

Due to technical issues with the national registration system that are out of our control, registrations may take longer than usual. You may not be able to receive certificates on the day of registration.

We thank you for your patience and apologise for any difficulties this may cause. We hope that this national issue is fixed soon.

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If a death happens suddenly

If a death happens suddenly, or the doctor treating the deceased is unavailable, it may not be possible for a medical certificate of cause of death to be issued. If this happens, the death will have to be reported to the coroner. If the death has been referred to the coroner, they will advise you what to do moving forward. You can also find further information at

Poplar Coroners Court
127 Poplar High Street
E14 0AE
Tel: 020 7538 1201

Mortuary service

The Poplar Public Mortuary is used for the reception and storage of bodies of people who have died in Tower Hamlets.

The mortuary handles deaths that have been referred to the coroner or deaths where a death certificate cannot be issued.

The service is run under the jurisdiction of HM Coroner.

The mortuary is opened for emergencies and is an integral part of Tower Hamlets’ emergency services.

Mortuary staff are sensitive to the needs of relatives and friends of the deceased held there, and they can arrange viewings of the deceased if this is requested. The mortuary also provides information and advice as required.

The Poplar Public Mortuary
127 Poplar High Street
E14 0AE

Tel: 020 7987 2793

Open: Mon-Fri, 6.30am-2.30pm