Debt and money advice

If you have debt problems or you need help with your finances there are is lots of free information and help available online, over the phone or face to face.

This includes online step by step guides to dealing with money and debt problems and sample letters you can use. You can also contact the free national helplines who provide , confidential advice and information about money and debt problems . There are also a number of local advice agencies where you can make an appointment to see a specialist debt adviser

National helplines and websites

National Debtline
0808 808 4000

National Debtline provide free information and advice on dealing with different types of debt problems. Visit the national debt line website for information on simple steps you can take to deal with your debt including sample letters . You can also contact the National Debtline Freephone on 0808 808 4000 for free confidential advice on debt problems.

StepChange Debt Charity
0800 138 1111

StepChange provide free, confidential advice and support provided to anyone worried about debt. For information about different types of debt solutions and the services on offer contact their freephone helpline: 0800 138 1111 Monday to Friday, 8am to 8pm; Saturday, 8am to 4pm or visit the Stepchange website

The Money Advice Service

The Money Advice Service was set up by the government to provide free and impartial advice on money matters including budgeting , savings , borrowing and advice to help improve your finances visit the money advice service website 

Business Debtline

The business Debtline provides free advice and resources to help people deal with their business finances and business debts.

Local debt advice services

The following voluntary sector agencies provide free specialist debt advice to residents in Tower Hamlets:

Toynbee Hall, Money and Debt Advice Service

28 Commercial Street, E1 6LS

To book an appointment call 020 7392 2953 or email: or visit the Toynbee hall website 

Island Advice Centre

Island House, Roserton Street, E14

To book an appointment call 020 7987 9379 or email: or visit the Island advice website

Tower Hamlets citizens Advice bureau

Whitechapel CA Debt Advice, 32 Greatorex Street, London, E1 5NP 0207 247 1050

Drop in: Monday Tuesday and Wednesdays 9.30am-5.00pm – Due to a high demand for our service, please ensure you arrive early. (Clients are seen on a first come first serve basis)

Telephone Advice: Mon-Friday 10.00am-4.00pm (0344 826 9699) calls charged at standard rate

Remember... if you’re struggling with debt, there is lots of free, confidential help and advice available so there is no need to use a fee-charging debt management company. Agencies who provide money and debt advice are required to be authorised by the Financial Conduct Authority (FCA)