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Debt Assist

Debt assist is a managed support service that helps residents and businesses deal with council debts in a manageable way.

Debt assist helps people deal with the real reasons behind their debt. This could include helping them increase their income by getting benefits they are entitled to or saving money through discounts or social tariffs.

When required, residents are also referred to an external  accredited debt triage partner, who provide professional support with managing and resolving debt challenges. The service is delivered in partnership with Liberata.

Why are we introducing this

Council debt affects vital local services. By adopting debt assist, we are taking action to recover outstanding debts while supporting residents to manage their money more effectively.

Debt assist makes it easier for people to manage their finances by helping them increase their income or setting up payment plans that suit their situation. This helps them stay on top of payments and reduces the stress caused by debt.

If you have been contacted by Liberata about Debt Assist and you can pay in full, please visit the portal. 

How it works

  • We contact residents or businesses about their debt and invite them to share income and spending details.
  • An affordable repayment plan is agreed.
  • Tools such as benefit calculators and referrals to independent debt advice help people to find extra support.
  • Plans can be reviewed if circumstances change.

If you are unable to pay the debt in a single payment, please contact Liberata Debt Assist on 020 3832 6036 to make a payment arrangement.

Worried about debts or have missed payments?

We have partnered with the Money and Pension Service to launch the Money Advisor Network in Tower Hamlets.

Get the help you need with free, confidential and independent debt advice.

Are you struggling to stay on top of your bills?

  • Reports suggest up to £24 billion pounds of benefits are unclaimed every year in the UK
  • Our new Tower Hamlets benefit and discount calculator can help you get the help you are entitled to receive
  • We have a range of payment plans and funding options available to support you if you are experiencing financial hardship. Calculate how much benefits you could be entitled to.