Neutron Tower fire - advice and support for residents impacted

We are deeply saddened by the incident at Neutron Tower on Saturday 12 September. Our thoughts are with the family of the man who lost his life in the fire, and all of the residents who are displaced from their homes.

See information, advice and support that is available to all residents who have been impacted.

 

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Signing up to MyHome

The quickest and easiest way to manage your tenancy online 

Registering for MyHome is simple and only takes a few minutes. Once you’re set up, you can access Housing services anytime, without needing to contact us unless it is an emergency. 

Why use MyHome? 

It is the fastest way for council tenants and leaseholders to: 

  • Report most day-to-day repairs 
    (Not all repairs can be raised through MyHome. Emergency repairs should also not be reported online, please call 020 7364 5015) 

  • Check your rent or leasehold account and make payments
  • Manage your tenancy and make enquiries 
  • Access important information about your home

Log in

Go to the MyHome website 

How to sign up

Go to the MyHome website and select ‘Create and account’. Follow the simple steps and once you have verified your account, you will need to link it with your housing records. 

For this you will need: 

  • Your Payment Reference Number (tenants)

  • Or your Account Number (leaseholders)

Other enquiries 

For all other enquiries that cannot be completed through MyHome, please use our digital enquiry form. 

The form guides you step by step and sends your enquiry directly to the right team, helping to reduce delays and improve response times. 

Need support? 

We understand that not everyone feels confident using online services. Support is available if you need help setting up or using MyHome or completing the digital form:

  • Visit our Digital support page to find out more
  • Telephone: 020 7364 5015
  • Speak to your Housing Officer