Signing up to MyHome

The quickest and easiest way to manage your tenancy online 

Registering for MyHome is simple and only takes a few minutes. Once you’re set up, you can access Housing services anytime, without needing to contact us unless it is an emergency. 

Why use MyHome? 

It is the fastest way for council tenants and leaseholders to: 

• Report most day-to-day repairs 
  (Not all repairs can be raised through MyHome. Emergency repairs should also not be reported online, please call 020 7364 5015) 

• Check your rent or leasehold account and make payments
• Manage your tenancy and make enquiries 
• Access important information about your home

Log in

Go to the MyHome website 

How to sign up

Go to the MyHome website and select ‘Create and account’. Follow the simple steps and once you have verified your account, you will need to link it with your housing records. 

For this you will need: 

• Your Payment Reference Number (tenants)

• Or your Account Number (leaseholders)

Need support? 

We understand that not everyone feels confident using online services. Support is available if you need help setting up or using MyHome:

• Visit our Digital support page to find out more
• Telephone: 020 7364 5015
• Speak to your Housing Officer