FAQ

Tower Hamlets Training Hub: MECC & The Vital 5

The Training Hub, in collaboration with Tower Hamlets Public Health, is offering half-day "Making Every Contact Count" training to all health and wellbeing frontline staff in Tower Hamlets. Attendees will learn how to have brief, person-centred conversations that quickly identify The Vital 5 key risk factors and support behavioural change.

The Vital 5 is a public health framework aimed at addressing five key risk factors that significantly impact overall health and wellbeing (blood pressure, smoking, alcohol, physical activity, mental well-being). These factors are interconnected and contribute to preventable chronic diseases and inequalities in health outcomes.

Date

Various

Delivery method

Hybrid (face-to-face and online via Zoom). Those booking online will need a working camera and audio.

More information

Register via The Tower Hamlets Education Provider Network and Training Hub webpage.

Tower Hamlets Training Hub: MECC for social isolation and loneliness

The Training Hub, in collaboration with Tower Hamlets Public Health, is offering half-day “Making Every Contact Count” training to frontline staff in Tower Hamlets. Attendees will learn how to have brief supportive, conversations with residents experiencing social isolation and loneliness using the MECC Framework.

This interactive and practical 3.5 hour module covers:

• the definition, risk factors and impact of social isolation and loneliness.
• developing and practicing person centred communication skills with people experiencing loneliness and social isolation.
• learning and reviewing the MECC framework and how it can be adapted to those experiencing social isolation and loneliness.
• exploring common challenges in having person-centred conversations in relation to social isolation and loneliness.
• exploring how to effectively signpost residents to useful national and local resources for residents experiencing loneliness and social isolation.

Date

Various

Delivery method

Face-to-face and online sessions via Zoom. Those booking online will need a working camera and audio.

More information

Register via The Tower Hamlets Education Provider Network and Training Hub webpage.

The Good Practice Mentor Programme (GPM) free training

The Good Practice Mentor Programme is a legacy project from Ageing Better, a seven-year partnership programme that ran from 2015-2022. The GPM offers a wide range of free training, support, toolkits and resources to help organisations to reduce loneliness and isolation affecting older people.

Sessions cover topics like Co-Production, Addressing Barriers to Engagement, The Psychology of Loneliness and Isolation, Conversational Strategies, Outreach and Communications.

Date

Various dates

Delivery method

Online

More information

Visit the The Good Practice Mentor Team Eventbrite webpage to browse and book sessions. Find out more about the Good Practice Mentor programme and the range of support on offer by contacting gpm@syha.co.uk.

Thrive London Mental Health training

Thrive London offers a wide variety of sessions and resources on mental health and wellbeing for frontline workers. Topics include psychological first aid, trauma-informed practice, conflict resolution, suicide prevention training, and more.

Date

On demand

Delivery method

Online

More information

Visit the Thrive LDN - Training webpage to browse and enrol on courses.

Money Guiders free training

The Money and Pensions Services (MaPS) delivers a calendar of free training sessions to professionals who support people with money troubles. Upcoming sessions cover topics like Income Maximisation, Personal Independence Payment (PIP) Awareness, Pensions, Insurance, Student Debt, Housing Mediation, Financial and Digital Exclusion, Credit Unions and Gambling Awareness.

Date

Various dates

Delivery method

Online.

More information

Visit the Money Guiders Knowledge Hub for information and bookings.

Protection Approaches - Understanding Hate Crime

This training has been designed for those who work with those most at risk of being the victims of hate crime.

The course can be delivered as a short course over 2 hours or as a more in-depth course over a full day. It covers: 

• Hate crime laws
• The impact of hate crime on victims, witnesses, and communities
• How and where people can report
• Why it is important to report
• How to support victims
• How to prevent hate crime.

Date

Contact education@protectionapproaches.org for bookings.

Delivery method

Online. 

More information

See this Hate crime training info sheet for more information.

Protection Approaches - Identity-based violence and atrocity prevention

This training can include anything from urgent briefings on situations of impending or ongoing mass atrocities, to structural training on how organisations or governments can implement prevention strategies of monitoring, analysis, communication, and response. The session can be tailored according to the needs of partners. 

Date

Contact Kate.Ferguson@protectionapproaches.org for bookings.

Delivery method

Online.

More information

Visit the Protection Approaches training webpage for more information.

Protection Approaches – Active Bystander training

This session was created in partnership with British East and South East Asian Network (besea.n). Participants are guided through a series of discussions to explore how they can play a role in tackling identity-based prejudice and violence in their community, school, or place of work.

Content is tailored to the needs of each group. The training has a minimum time of two hours but can also be delivered over a half or full day. Content includes:

• What it means to be an active bystander or ally: through group discussion the participants explore what being an active bystander means to them
• Standing up for victims: working through a series of scenarios, participants consider and learn what they can do when they encounter prejudice, harassment or violence such as a racist attack in a supermarket or an inappropriate comment from a colleague
• What you can do if you are the victim: participants consider some options they may have if they are the victim of prejudice or violence, and find out where there are support services and resources.

Date

Contact education@protectionapproaches.org for bookings.

Delivery method

Online.

More information

Visit the Active Bystandership training webpage for more information.

Data Controller and Purpose

This privacy notice applies to you (“the service user”) and the London Borough of Tower Hamlets (“the council”). The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service. It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ Young Tower Hamlets, to process your Personal data and Special category data. London Borough of Tower Hamlets will provide services internally, except in the instances where organisations provide services (such as schools/Health and voluntary sector) where this will be a joint service.

We will store your personal and special category data in the Local Authority’s Upshot database for planning and decision making in line with the council’s core values.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to lawfully process your personal data such as name, address, contact details, under GDPR Article 6:

• 6(1)(a) consent
• 6(1)(b) performance of a contract
• 6(1)(c) compliance with a legal obligation
• 6(1)(e) task in the public interest or official authority vested in the controller

And more personal data such as health, personal and household circumstances and Special Category Data under GDPR Article 9:

• 9(2)(b) employment, social security or social protection law, collective agreement.
• 9(2)(j) archiving in the public interest, or scientific and historical research purposes or statistical purposes

Additional legislation that apply:

• Children Act 1989
• Section 17 of the Children Act 1989
• Section 11.1, Pre-birth ‘Good Practice Steps’
• Section 47 of the Children Act 1989
• Section 20 of the Children Act 1989
• The Education Act 1996
• The Education Act 2002

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. The information will be stored until the data subject reaches the age of 19 years or 25 years if Special Education Needs and / or Disability are identified. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

As stated this will include Ofsted, the Ministry of Housing, Communities and Local Government, external education settings such as schools, Health organisations and services provided by the Voluntary Sector.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Automated decision making and profiling

The service will process some of the data electronically and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see the ‘your rights’ link below. We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of housing applications, and how to complain to the Information Commissioner. 

You can pay rent for your home, garage, parking space or store shed at any Post Office or PayPoint outlet using a rent payment card.

• Take your rent payment card to any Post Office and pay with cash, debit card or cheque 
• Take your rent payment card to any location where you see the PayPoint sign and pay with cash
• You will not be charged for this service, but you will be given a receipt for your payment. Keep it safe - you may need it later as proof of payment

Find your nearest payment outlet

Housing challenges require strong partnership working.

The council will deepen collaboration with:

• Housing associations

• Health services

• Fire safety partners

• Voluntary and community organisations

This includes improving estate regeneration, supporting vulnerable residents, and reducing the environmental impact of homes.