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Council tax bill

Tower Hamlets residents and local business owners will soon be receiving their council tax bills for the year ahead.  

The council sends around 162,500 council tax and business rates bills between February and March (the start of the new financial year).  

Once you receive your bill 

The easiest way to manage and pay your council tax is to set up an online council tax account. Using this, you can: 

  • Check the balance and details of your account 
  • Apply for any discounts or exemptions, for example single person discount 
  • Make a one-off payment or set up a direct debit 
  • Request a refund
  • Tell us if you move or your details change  

By using an online account and switching to paperless billing, you can also help us to be more sustainable and reduce our impact on the environment.  

Find out how to set up an account or sign in, and other ways to pay your bill.  

Your bill explained 

If you’re not sure what something on the bill means, take a look at our your bill explained page, where we explain each part of your bill.  

You can also find out more information about the different council tax bands, and how to pay your bill.  

Contacting us 

If you are unsure of anything, please contact us online using our contact form. Alternatively, you can call us on 020 7364 5002.  

However, please be aware that our phonelines and contact staff are likely to be very busy. We have extra staff ready to help with calls during this time, but there may still be a longer wait time than normal. If it isn’t urgent, it may be better to wait to call us or use our online form

If you have already contacted us with a query, there is no need to chase. We will get back to you as soon as possible.  

We appreciate your patience and understanding. 

How we spend your council tax

Council tax is the contribution which people who live in Tower Hamlets make to the many services provided by the borough, such as street lighting, collecting rubbish, schools and libraries, in addition to the police and fire service.

The council’s net expenditure in 2022-23 will be £389.473m, which includes income generated through rents, investments and charges for services. The total net expenditure is funded through retained business rates, council tax, reserves and specific grants.

Find out how your money is going to be spent this year.

Posted on Friday 4th March 2022

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