Bethnal Green One Stop Shop

Bethnal Green one stop shop is a face-to-face customer service giving access to a wide range of services in Tower Hamlets. We aim to put customers first and our officers are there to provide information, advice and solutions to your enquiries.

All of the council’s One Stop Shops offer face-to-face contact and provide information and support with accessing all of the council's services. The most popular services are housing and council tax benefits, housing provided by Tower Hamlets Homes, council tax, social services and parking.

There are regular surgeries offering advice on pensions, debt and other services available in Tower Hamlets – please ask at the shop for details.

The shops are staffed by experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.


1 Rushmead
Bethnal Green
E2 6NE


The Bethnal Green One Stop Shop is open 6 days a week. The opening times are:

  • 9am - 4.30pm  Monday - Friday  (except the last Wednesday of every month 10am and 4.30pm)
  • Saturday 9am- 12.30pm 
  • closed on Sundays and Bank Holidays

One Stop Shops are a drop-in facility. We aim to see all customers by closing time, however during busy periods (particularly the beginning of the week and towards the end of the day); we may not be able to see everyone. Customers are advised to come as early in the day as possible. 


The One Stop Shop has wheelchair access.


Nearest tube station: Bethnal Green
Nearby bus routes: 8, 388, D3

There are two other One Stop Shops in Tower Hamlets: