Contact us by phone
For most queries, please call us on 020 7364 5000. Our lines are open 9am to 5pm from Monday to Friday
Service | Phone number |
Council hotline and switchboard |
020 7364 5000 |
Business Rates |
020 7364 5010 |
Children services |
020 7364 5006 |
Council tax |
020 7364 5002 |
Electoral services |
020 7364 0872 |
Environmental health including:
- licensing - trading standards |
020 7364 5008 |
Environmental health:
- noise nuisance (out of hours response Thursday to Sunday, 8pm to 3.30am)
|
0207 364 5000 |
Healthline |
020 7364 5016 |
Housing Management services |
020 7364 5015 |
Housing benefits |
020 7364 5001 |
Housing Options
|
020 7364 7474 |
Parking services |
020 7364 5003 |
Pest control |
0207 364 5007 |
Planning and development |
020 7364 5009 |
Urgent social care for adults |
0300 303 6070 |
Streetline |
020 7364 5004 |
Workpath |
020 7364 3727 |
Emergency out of hours |
020 7364 7070 |
When calling 020 7364 5000 say the name of the person, team or department you wish to speak to.
When prompted, you can ask for:
Council tax
For enquiries about your bills or payments.
Council tax reduction
To find out about council tax reduction or to make a claim.
Electoral services
To join the Electoral Register or to find out about voting

Streetscene
To report all environmental issues.
Housing benefit
To find out about housing benefit or to make a claim.
Libraries
For enquiries about library services.
Parking
To request a blue badge, a residential parking permit, or pay a parking fine.
Payments
To pay council tax bills. The cardholder must be present.
Register Office
For births, deaths, marriages, civil partnerships and citizenship enquiries.
Housing repairs
To report a repair to your council property.
Textphones and Text Relay for telephone users
People who are deaf or hard of hearing can access services through our contact centre using the text relay service.
Text Relay calls come through to the Contact Centre like any other call. When our staff answer, the Text Relay operator tells us that it is a Text Relay call and they then carry out the call as usual.
Callers can use a text phone or download the ‘Relay UK’ application, to make a text relay call. The application can be used on smartphones, personal computers and tablet.
To make a call to someone who has the ‘Relay UK application’ or a text phone, you dial 18002 followed by the number you wish to call.
Further information can be found on the Text Relay website.