Contact us by phone

For most queries, please call us on 020 7364 5000. Our lines are open 9am to 5pm from Monday to Friday

When calling 020 7364 5000 say the name of the person, team or department you wish to speak to.

When prompted, you can ask for: 

Council tax 
For enquiries about your bills or payments.

Council tax reduction
To find out about council tax reduction or to make a claim.

Electoral services
To join the Electoral Register or to find out about voting

Streetscene
To report all environmental issues.

Housing benefit
To find out about housing benefit or to make a claim.

Libraries 
For enquiries about library services.

Parking 
To request a blue badge, a residential parking permit, or pay a parking fine.

Payments 
To pay council tax bills. The cardholder must be present.

Register Office 
For births, deaths, marriages, civil partnerships and citizenship enquiries.

Housing repairs 
To report a repair to your council property. 

Textphones and Text Relay for telephone users

People who are deaf or hard of hearing  can access services through our contact centre using the text relay service.

Text Relay calls come through to the Contact Centre like any other call. When our staff answer, the Text Relay operator tells us that it is a Text Relay call and they then carry out the call as usual.

Callers can use a text phone or download the ‘Relay UK’ application, to make a text relay call. The application can be used on smartphones, personal computers and tablet.  

To make a call to someone who has the ‘Relay UK application’ or a text phone, you dial 18002 followed by the number you wish to call.

Further information can be found on the Text Relay website.