Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

SECTION MENU

Report a repair

Our repairs policy has details about what repairs we are responsible for as a landlord and what tenants and leaseholders are responsible for.

If you need to report a repair, change an appointment or you need advice about a repair, please contact us.

MyHome allows tenants and leaseholders to access their own online account and manage a range of services at any time of the day or night. Accounts can be accessed using a variety of devices, including mobile phones and tablets.

(Not for emergencies)

Online

For more information on my home visit our MyHome pages.

Report a repair through MyHome

 

 

Phone

Tel: 020 7364 5015

Mail

Tower Hamlets Council Town Hall
160 Whitechapel Road
London
E1 1BJ

Repairs responsibilities and service standards

Find out about our repair responsibility and service standards.