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EU Settlement Scheme - ID verification service

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Please read the information below and then book an appointment online.

Non-UK EU citizens who do not hold British citizenship and wish to continue living and working in the UK after 31 December 2020 will need to apply for settled or pre-settled status as part of the Government’s EU Settlement Scheme.

As part of the application, you will have to verify your identity using your European identity document. If you use the council's verification service, this can only be a biometric passport.

This is possible to do using an app available on compatible Android and iOS devices, but the council is aware that there will be those who may need additional support with technology or who do not have access to a suitable device.

The council has launched a new service to allow people in that situation to get ready for their full application by having their passport verified and approved by the Register Office team.

More information about our ID verification service is available below:

Before booking an appointment

Please note that this service is for verifying your identity only and the staff will not be able to provide broader advice on the scheme or specific advice on your personal circumstances.

We are unable to help if you have already attempted to verify your identity unsuccessfully before. We are also unable to help if you have completed the application online but need to submit your passport for verification. You will still need to send your passport for manual verification.

How to book an appointment


Book an appointment online



There will be a charge of £14 (including VAT) payable via Visa or Mastercard online at the time of booking.

Please note that a separate booking and payment must be made for each person applying.

During the appointment

During the appointment you will need to:

  • Provide verification of your identity. This document will be electronically scanned and verified for you. You will take the document with you once you leave the appointment. Please bring to your appointment:
    • EU citizens - a valid biometric passport. The scan will confirm your identity so that you'll be able to make an application for settled status. Biometric EU ID cards are not accepted. We don't keep your ID document and in most cases you'll not be asked to send your passport anywhere else during the application
    • non-EU citizen family member - a valid biometric residence permit (BRP) issued by the Home Office stating that you are an 'EU family member'. Other Home Office BRPs will not be accepted. We are unable to accept vignettes in passports for this service. We don't keep your ID document and in most cases you'll not be asked to send your document anywhere else during the application
  • Provide a valid mobile telephone number. We need to send you an SMS text generated pin number during the appointment in order to proceed.
  • Provide a valid email address. Once submitted, an email with instructions on how to complete your application will be sent to the email address you provide. You'll then complete your application yourself at a later time in line with the guidance provided on the email from the Home Office.

Further information

To access your application, please log on to the EU Settlement Scheme Portal. Here you can complete your application, change your contact information, re-send your e-mail verficiation and more.

We are unable to offer specific immigration advice relating to your application. We are only able to offer the ID verification process. Any immigration queries should be presented to a lawyer or to the Home Office.

The public resolution centre helpline is:
0300 123 7379

For more general advice on Brexit, including on the EU Settlement Scheme and on community cohesion, please make use of our online Brexit toolkit.

Attending an appointment does not guarantee a successful application.

Please note we are unable to refund your fee in the event that you miss an appointment or if you do not bring the appropriate documentation.

For more information, please email nationalityandcitizenship@towerhamlets.gov.uk