Covid-19 (Coronavirus) update

Our services are running at a reduced capacity. Please check our individual pages for updates on what services are running and any restrictions that are in place.

Our terms and conditions have also been updated to show the changes we have in place to keep our building, customers and colleagues safe.

Face coverings must be worn at the Register Office unless you are medically exempt.

National registration system issues

Due to technical issues with the national registration system that are out of our control, registrations may take longer than usual. You may not be able to receive certificates on the day of registration.

We thank you for your patience and apologise for any difficulties this may cause. We hope that this national issue is fixed soon.

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Opening hours and access

Opening hours

Due to coronavirus (Covid-19), we are operating on reduced hours. We also have security at the entrance to ensure only those with an appointment are allowed in.

Monday to Friday, 9.10am - 4.30pm.

Contacting us

Due to limited resources we may not be able to answer our phones and you may experience long call wait times. Please email us in the first instance with your contact number in case we cannot resolve your query via email.

Please email your query to the correct mailbox and expect a response within 5 working days: for queries regarding births, still-births, deaths, corrections, re-registrations and copy certificates. for queries regarding citizenship ceremonies. for querires regarding notices, marriages and civil partnerships.

Bromley Public Hall

Our main site is accessible by appointment only and is home to our Vestry ceremony room. Those with an appointment should enter via the eastern side of the building where you will be let in.

We have limited parking available. We have one designated Blue Badge Holder bay, one wedding car bay and one bay for bereaved families. 

Pay and display parking is available in the area on Fairfield Road and Campbell Road.

Bromley Public Hall
Bow Road
E3 3AA

St Georges Town Hall

From 25 May 2021 we will begin moving our office from Bow to St Georges in Shadwell. Initially, when booking births online, there will be the option to attend an appointment at St George's Town Hall. Only new appointments can be booked there. All existing bookings will be at our Bromley Public Hall office in Bow. If in dobut, please check the address that is provided in your confirmation email.

There is no parking at St Georges Town Hall but we do have disabled access. 

More details about our new office will be made available when we are in a position to release this- including our ceremonies.

St Georges Town Hall
236 Cable Street
E1 0BL