Trading standards advice to businesses

Trading standards advice leaflets

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About trading standards

The council's trading standards office advises on and enforces a wide range of laws designed to protect consumers in the borough. A consumer is anyone purchasing goods or services from any retail outlet, such as a restaurant, shop or market stall.

The most important laws that trading standards and consumer services officers enforce are the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Credit Act 1974 as amended.  Both pieces of legislation have proved to be effective in outlawing untrue claims made about goods and services sold to the public. The acts are a major force both for the protection of the consumer and in ensuring fair trading.

If you think you have been a victim of a trader or traders acting illegally in the borough, then tower hamlets trading standards officers are on hand to help you. If you experience this kind of problem with goods or services then please contact us in confidence to discuss the matter.

Further information on Trading Standards advice to business

Under age sales

Trading standards deal with under-age sales of some products (such as tobacco, fireworks and videos) and work with the police to deal with under-age alcohol sales.

Further Trading Standards help and advice

Contact Trading Standards

Tower Hamlets trading standards service

Tower Hamlets Town Hall
160 Whitechapel Road
E1 1BJ

Open: 9am to 5pm - Monday to Friday

Tel: 020 7364 5000

For consumer complaints and enquiries telephone: 020 7364 6767 or

Consumer Direct (national helpline): 08454 040506 

For further information