Formal complaints

We try to provide a good service to everyone, but things can go wrong. If this happens, we want to know about it so that we can put it right.

Before you make a formal complaint

First, check whether your issue is covered by the complaints process. If your issue is about any of the following, please do not use this form and use one of the relevant service links:

• issues with a parking ticket
• problems or concerns around housing repairs
• making a complaint about noise for the first time
• reporting a missed bin collection for the first time

Before you submit your complaint

We know that some customers use Artificial Intelligence (AI) tools to help write complaints.

AI can be useful, but it may include information that is unclear or incorrect. This can delay our response.

Please check that all information is accurate before submitting your complaint.

Start your complaint

What happens next

• We will acknowledge your complaint within 2 working days
• We aim to provide a full response within 20 working days