Formal complaints

We try to provide a good service to everyone, but things can go wrong. If this happens, we want to know about it so that we can put it right.

If you have already contacted us about a problem and you aren't happy with the way it was handled, you can make a formal complaint.

Make a formal complaint

We will acknowledge your complaint in 2 working days and aim to provide you with a full response within 20 working days.

We know that some customers and residents use Artificial Intelligence (AI) tools to help write complaints.

While AI can be useful, it may sometimes include information that is inaccurate, unclear, or unsupported. This can make it harder for us to understand your complaint and may delay our response.

To help us deal with your complaint as quickly and fairly as possible, please check and confirm any information generated by AI before you submit it.