Bulky waste collections have now resumed
We apologise for the inconvenience the suspension caused.
Please do not dump bulky items such as mattresses and furniture in the street. This puts a strain on resources.
There are several ways to dispose of your large items safely.
Many stores offer a 'take back scheme'. So, if you are purchasing a new washing machine the company can take back your old one, often free of charge. Smaller items, such as toasters, can also be taken back to a store when a new one is purchased. Please always check with stores first
Arrange a bulky waste collection
Each household can have two free collections per year, and the service can only be used for household waste from your own property. You must be living in the property at the time of booking and collection. Up to five items can be taken away per collection.
If you want to cancel or make changes to their request, you must give the council 24 hours' notice. If not, it will count towards your entitled two collections per year.
Before you request a collection, find out what we can and cannot take.
How to prepare bulky waste for collection
We collect items between 7am and 3pm.
All items should be:
- neatly and safely stacked
- out by 7am on the collection date
- clearly visible and accessible
You do not need to be in on the day of collection.
Items should be placed within the boundary of your property at ground level.
Blocks of flats
All items must be brought down to a suitable location on the ground floor for collection.
The collection team are unable to access a large number of blocks and developments in the borough and will not have keys/fobs for bin store areas. If you are not sure where best to leave your items, please speak to your concierge, caretaker or housing manager first.
Book a bulky waste collection
Can you arrange more collections?
For three or more collections, you will need to arrange it with a licensable waste carrier at your own cost. We do not endorse or recommend any service provider.
You are responsible for making sure that the waste carrier you use is registered with the Environment Agency. The carrier should be able to give you supporting documents upon request.
Do you do house clearances?
No, a house clearance cannot be arranged through the council. Please contact your local housing office/housing association or managing agents first.
Have we missed you?
If you booked a collection and your items were not been picked up by your given time, you can report it to us.
You will need to know your full booking reference to do this.
This will be in your booking confirmation email. It begins with 'FS-Case-' with numbers following it.
Report a missed bulky waste collection