Covid-related service disruption

Waste collections may be delayed as regular staff are absent due to illness and/or self-isolation.

Agency staff are in place to provide the usual service. But there may still be delays to your normal collection day and time.

Sorry for any inconvenience.

Bulky waste

The service is currently experiencing a large number of bulky waste orders. Please bear with us while we respond to requests for collections of bulky waste as quickly as we can.

Please do not dump bulky items such as mattresses and furniture in the street. This puts a strain on resources.


There are several ways to dispose of your large items safely.

Many stores offer a 'take back scheme'. So, if you are purchasing a new washing machine the company can take back your old one, often free of charge. Smaller items, such as toasters, can also be taken back to a store when a new one is purchased. Please always check with stores first. 

Furniture and other large household items can be taken to our Reuse and Recycling Centre

Arrange a bulky waste collection

Each household can have two free collections per year, and the service can only be used for household waste from your own property. You must be living in the property at the time of booking and collection. Up to five items can be taken away per collection.

If you want to cancel your request, you must give the council 24 hours' notice. If not, it will count towards your entitled two collections per year. 

If you want to make changes to your request you will need to cancel and re-book 24 hours before your original booking. This means you will lose your original slot and may have to wait up to 15 days for the amended collection. 

Before you request a collection, find out what we can and cannot take and read the terms and conditions

Items in a saleable condition can also be collected by Emmaus and the British Heart Foundation but please check the terms and conditions of both websites. 

How to prepare bulky waste for collection

We collect items between 7am and 3pm.

All items should be:

  • outside your home
  • at ground floor level for collection- not on landings, balconies or basements
  • visible and open access to the crew  (i.e. not in back gardens, locked bin stores, behind security gates)
  • neatly and safely stacked
  • out by 7am on the collection date.

You do not need to be in on the day of collection.

We are unable to enter properties to carry out the collection.

Kerbside properties

Items should be placed within the boundary of your property at ground level.

Blocks of flats

All items must be brought down to a suitable location on the ground floor for collection.

The collection team are unable to access a large number of blocks and developments in the borough and will not have keys/fobs for bin store areas. If you are not sure where best to leave your items, please speak to your concierge, caretaker or housing manager first.

 

Book a bulky waste collection

Can you arrange more collections?

For three or more collections, you will need to arrange it with a licensable waste carrier at your own cost. We do not endorse or recommend any service provider.

You are responsible for making sure that the waste carrier you use is registered with the Environment Agency. The carrier should be able to give you supporting documents upon request.

Do you do house clearances?

No, a house clearance cannot be arranged through the council. Please contact your local housing office/housing association or managing agents first.

Have we missed you?

If you booked a collection and your items were not been picked up by your given time, you can report it to us.

You will need to know your full booking reference to do this. 

This will be in your booking confirmation email. It begins with 'FS-Case-' with numbers following it.

Report a missed bulky waste collection