Bulky waste

Coronavirus update: Bulky waste collections are temporarily suspended. We apologise for the inconveniance caused and hope to have the service up and running as soon as possible.

There are several ways to dispose of your large items safely.

Many stores offer a 'take back scheme'. So, if you are purchasing a new washing machine the company can take back your old one, often free of charge. Smaller items, such as toasters, can also be taken back to a store when a new one is purchased. Please always check with stores first.

If you have unwanted furniture in good condition please contact Homestore (part of the Quaker Social Action group.) They will collect it free of charge and sell the furniture at a low cost to those in need.

If you have suitable transport, you can take unwanted items to the borough's Reuse and Recycling Centre on Yabsley Street, E14 9RG.

Arrange a bulky waste collection

Each household can have two free collections per year, and the service can only be used for household waste from your own household. You must be living in the property at the time of booking and collection. Up to five items can be taken away per collection.

If you want to cancel or make changes to their request, you must give the council 24 hours' notice. If not, it will count towards your entitled two collections per year.

Before you request a pick up, find out what we can and cannot take.

How to prepare bulky waste for collection

We collect items between 7am and 3pm.

All items should be:

  • left outside for collection
  • out by 7am on the correct date
  • clearly visible and accessible

For insurance purposes, the collection team are unable to enter properties. However, we are able to offer assisted collections to elderly and disabled residents. For this, a disclaimer form will need to be signed to allow the crew to enter the property.

Kerbside properties

Items should be placed within the boundary of your property at ground level.

Blocks of flats

The collection team are unable to access a large number of blocks in the borough. If you are not sure where best to leave your items, please speak to your concierge, caretaker or housing manager first.

No items will be collected above the 3rd floor without a lift. Items must be brought down to a suitable location on a lower level for collection.

Can you arrange more collections?

For three or more collections, you will need to arrange it with a licensable waste carrier at your own cost. We do not endorse or recommend any service provider. You are responsible for making sure that the waste carrier you use is registered with the Environment Agency. The carrier should be able to give you supporting documents upon request.

Do you do house clearances?

No, a house clearance cannot be arranged through the council. Please contact your local housing office/housing association or managing agents first.