Home Housing Council Tenants and Leaseholders Council Leaseholders What are major works and why do I have to pay?

Neutron Tower fire - advice and support for residents impacted

We are deeply saddened by the incident at Neutron Tower on Saturday 12 September. Our thoughts are with the family of the man who lost his life in the fire, and all of the residents who are displaced from their homes.

See information, advice and support that is available to all residents who have been impacted.

What are major works and why do I have to pay?

Major works are usually large, one-off projects. They aim to extend and improve your building's life. They could include replacing old windows or a broken lift.

You must pay for major works as your lease requires. We call big, one-time projects "major works." However, they are also a service charge. They just need more consultation.

The way in which we have to consult you is set out in law and is referred to as Section 20 consultation.

Section 20 of the landlord and tenant act 1985 tells us we must formally consult with you if we wish to recharge you more than £250 for major works to your block and/or estate.