What documentation will I receive?
Before we begin any works to your block you will receive:
- Notice of intention
- Notice of proposal
- Section 20 consultation explained booklet
Once the contractors are on site you will receive an estimated invoice for the works. Once the works are complete you will receive and actual invoice for the works.
Notice of intention
This notice sets out:
- the works we intend to carry out to your block
- why we need to do them
- a list of approved contractors that we will be tendering the work to.
Please write any suggestions or questions about the proposed works on the comments form included with the notice. You can also use it to nominate a contractor for the tendering process.
Notice of proposal
After we have had a chance to consider your feedback, usually 30 days, we tender the works. You will get a notice of proposal. It will list the tenders we received and the details of the two lowest ones.
It also lists the details of the works in the tender price and your estimated charge. We refer to this notice as the ‘form of tender’.
If we use the lowest tender, we will let the contract immediately. If we don't, we will write to you, explaining why, within 21 days.
Once the contractors are on site we aim to issue you with an estimated invoice for the work within 12 weeks. There are lots of ways to pay your estimated bill.
Once the works are complete we will calculate the actual cost of the works and issue you with an actual invoice; the same way we would with your service charge. If the major works are carried out under a qualifying long term agreement (QLTA) we will only serve you a notice of intention. You will not receive a notice of proposal.
Section 20 consultation explained
Our booklet gives you a brief summary of the rules that we have to follow when we consult you about work or services that you have to pay for.