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Your service charge

How to pay

Make sure your payment goes to your service charge account by using your 11-digit invoice number on all payments and correspondence.

Online

Pay your service charge quickly and easily online.

Your 11-digit invoice number (starting with 55 and is printed at the top right-hand corner of your invoice)

Direct Debit

Paying by Direct Debit will ensure your service charge is paid automatically and securely on time, every time. It is also the most convenient way to pay bills.

To set up a Direct Debit, Telephone: 0207 364 5015 (option 5 then 2).

By phone

Use our automated telephone service to make payments 24 hours a day, 7 days a week. You will need a debit or credit card and your 11-digit invoice number. 

Telephone: 0207 364 5015 (option 5)

Online Banking or Standing Order

Set up online banking or a standing order using our banking details:

Name: LBTH

Sort Code: 60-03-19 

Account Number: 75667266 

Reference: Your 11-digit invoice number

Tips for paying your bill

Whichever way you choose to pay, make sure your payment goes to the right account. Only use the digits for your invoice or payment reference number.
Do not use any extra letters or digits. This way we will be able to match your payment directly to your invoice or payment reference number.
Check your statements. Make sure all payments that you have made show on your account.

What happens if you don't pay

We will contact you if your account falls into arrears. We will tell you how much you owe and explain how you should pay (in full or in instalments) and when you should pay.

If you're finding it difficult to keep up with your payments, let us know. We can help you:

  • Look at the money you have coming in and the money you have going out
  • Help apply for welfare benefits you are entitled to

We will start legal action if:

  • You don't seek any help or assistance with your debt (for example speaking to your mortgage lender or bank)
  • You don't agree to a repayment arrangement to clear your arrears
  • You don't keep to an agreement you made with us to pay by instalments

Legal action may lead to a court order against you to pay the debt. A record of the court order will normally be kept for six years unless you pay the debt within one month. This may affect your ability to obtain credit.

If you do not comply with the court order, we will ask the court for permission to enforce the order. This might include:

  • Deducting debt from your salary
  • Securing a charge for the debt against your property
  • Removing your possessions from your property and selling them to repay the debt
  • Selling your property to repay the debt or ending your lease and repossessing the property

If you have money problems talk to us straight away. Do not ignore the situation.

No matter how difficult your financial circumstances may seem, we will work with you to help you get your service charge account back on track.