Keys, fobs and storage

Keys and fobs 

Many blocks have controlled door entry systems for the safety and security of residents. If you lose your key fob, we will replace it, but we charge a fee of £21 each for tenants and £25 for leasehold properties. We do not charge a fee to replace faulty fobs although you will be required to return the faulty fob to us. 

We will replace a stolen key fob for free. You must provide a crime reference number (CAD) from the police. 

To request a new or replacement fob for your block, please ring 020 7364 5015. 

New door entry systems

If your block has had a recent upgrade, we will change your old fobs for new ones. There is no cost for this. To request a new or replacement fob, please ring 020 7364 5015. 

Assa keys

We can replace your lost Assa key. These cost £20 each. To request a new or replacement Assa key, please  call 020 7364 5015. 

Gerda keys

Gerda gates are installed on some of our estates to prevent unauthorised parking. To request a new or replacement Gerda key, please call 020 7364 5015.

You will only be issued with a Gerda key if you are authorised to park on the estate. There is a charge of £78 to replace lost Gerda keys. 

Bike shelters

We encourage responsible cycle storage. To help our cyclists who are residents, we rent shelters and work with third parties to provide bike shelters and lockers in convenient locations.

Never leave your bike in an area which could cause a nuisance or an obstruction to others. We remove and dispose of unauthorised bikes which we find. 

Applications for bike shelters are currently unavailable

This is due to the number of abandoned bikes that have been left in shelters.
We are working to check and clear them before we can accept new applications.

Cancelling your licence or reporting damage

If you change your address, you must close your account. To do this, complete a Termination of Licence form. Return the keys to the Resident Hub in Tower Hamlets Town Hall.  

To report damage to a bike shelter or locks, please contact us. 

Storage sheds 

Storage sheds and pram sheds are available to rent on some of our estates.  You must be a council tenant or leaseholder to rent a shed. 

The rent for a shed is currently £2.42 per week. 

On some estates there is a high demand for sheds and therefore we may have to add you to a waiting list.  

Apply for a storage shed