Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

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Home Improvement Agency

The Tower Hamlets Home Improvement Agency (THHIA) was established in 1990 by the council to provide professional, technical and administrative services for priority owners and occupiers in connection with the arranging or carrying out of works for the improvement or repair of their homes or the carrying out of adaptations to meet the needs of a disabled person.

The HIA can assist you from helping to fill out the grant application form to supervising the works and paying the contractor when the works are completed satisfactorily. Grants can be applied  for by members of the private sector and tenants who are either; over 60 years of age, disabled, on a low income or have other special circumstances.

For further information you can also go to the national body for home improvements agencies.

Related Services

Contact

Fateha Begum
Tel: 020 7364 2572
Email: fateha.begum@towerhamlets.gov.uk

Philmore Walker
Tel: 020 7364 0823
Email: philmore.walker@towerhamlets.gov.uk

Adulk Ali
Tel: 020 7364 4564
Email: abulk.ali@towerhamlets.gov.uk