Neutron Tower fire - advice and support for residents impacted

We are deeply saddened by the incident at Neutron Tower on Saturday 12 September. Our thoughts are with the family of the man who lost his life in the fire, and all of the residents who are displaced from their homes.

See information, advice and support that is available to all residents who have been impacted.

 

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Fair tenancy

Your tenancy must be clear and fair. You shouldn’t be hit with surprise fees.

Your tenancy agreement should be written in a way that you can understand. The landlord won’t be able to enforce anything that is not made clear.

Your tenancy agreement shouldn't contain anything that is unfair.  For example, your tenancy should not take away legal rights, and should not say that you will pay extra fees for ordinary parts of a landlord’s job like repairs, or that your landlord can come into your home whenever they want. The landlord won’t be able to enforce anything that is unfair.

Get advice if you think anything in your agreement is unfair.

For more information, please see:

For information about different kinds of tenancy, please see:

Find out if your landlord or agent has been convicted of housing offences.