Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.


Fair tenancy

Your tenancy must be clear and fair. You shouldn’t be hit with surprise fees.

Your tenancy agreement should be written in a way that you can understand. The landlord won’t be able to enforce anything that is not made clear.

Your tenancy agreement shouldn't contain anything that is unfair.  For example, your tenancy should not take away legal rights, and should not say that you will pay extra fees for ordinary parts of a landlord’s job like repairs, or that your landlord can come into your home whenever they want. The landlord won’t be able to enforce anything that is unfair.

Get advice if you think anything in your agreement is unfair.

For more information, please see:

For information about different kinds of tenancy, please see:

Find out if your landlord or agent has been convicted of housing offences.