Issues with our housing bidding system

We apologise for the ongoing issues with our housing bidding system following a recent update. 

There is a problem with the bidding position being inaccurately displayed.

We are working as quickly as possible to resolve things.

Your position on the shortlist is not affected by the position displayed in the portal.

For help, please use this video guide to our housing bidding system.

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Fair tenancy

Your tenancy must be clear and fair. You shouldn’t be hit with surprise fees.

Your tenancy agreement should be written in a way that you can understand. The landlord won’t be able to enforce anything that is not made clear.

Your tenancy agreement shouldn't contain anything that is unfair.  For example, your tenancy should not take away legal rights, and should not say that you will pay extra fees for ordinary parts of a landlord’s job like repairs, or that your landlord can come into your home whenever they want. The landlord won’t be able to enforce anything that is unfair.

Get advice if you think anything in your agreement is unfair.

For more information, please see:

For information about different kinds of tenancy, please see:

Find out if your landlord or agent has been convicted of housing offences.