Change of circumstances

Disabled Persons Freedom Pass holders’ responsibility 

It is the pass holder’s responsibility to ensure it is used correctly. Please read the information on how to use the disabled persons freedom pass.

If your pass has been confiscated, you will need to complete a contact from contact form and an investigation may take place, before a decision has been made. If a pass has been taken away more than once, the council may choose not to replace or reissue it. 

If you have already had two passes replaced within a rolling 12‑month period, any further replacement request must be referred to the Mobility Team via the contact form. Please note that no more than three passes can be issued within any 12‑month period. 

Replacing a lost, stolen or damaged pass 

If your Freedom Pass is lost or damaged, please contact Journeycall Ltd on 0300 330 1433.  Freedom Pass holders who lose or damage their cards will be charged for replacement. Pass holders can pay by debit or with credit card by phone. 

If a pass holder has died 

Please let us know if someone who is a disabled freedom pass holder hast died. 

Changes to your pass 

If you have any changes to your pass, please contact us straight away. This may include address, contact details, eligibility or change in circumstance.