Estate parking permit renewal

Estate Parking Permits - Important Information

Lost or stolen permits 

If you have lost your permit or it has been stolen please submit a contact form (contact form link) 

Include your name, address and car space details, together with your car registration details when you submit your form. 

We will then contact you to let you know what you need to do next. 

You must submit a contact form and make contact with us to avoid enforcement action being taken against your vehicle. 

When you park on a council estate you must always display a valid estate parking permit. Vehicles will be ticketed if a valid permit is not displayed or if your vehicle is causing an obstruction.  

We enforce parking control on most estates. This helps to stop vehicles from illegal parking in your zone. All parking spaces on your estate are marked so you know where you can and cannot park. 

Renew your TMO permit 

For the fastest and most convenient way to renew your TMO permit. 

Renew your TMO permit 

Renew a permit 

Permits are valid for 12 months. Please ensure you renew your permit before it expires. A one month grace period will begin from the expiry date to allow for any postage delays. However, once this one month grace period has ended, you must arrange alternative parking until your permit is displayed to avoid receiving a Penalty Charge Notice (PCN). 

Change of bay 

We only offer bay holders a change of bay in special circumstances, all decisions are made on a case by case basis. 

Please submit a contact form and include your reasons for requesting a bay change. We will assess your circumstances based on the information you provide, and if you qualify, we will contact you with our decision. 

We aim to respond to you within 20 working days. 

Cancelling your car space  

You can cancel your car space at any time.  

How to Cancel Your Car Space 

1. Submit a Contact Form to Request Cancellation 
   You must formally request the cancellation by submitting a contact form. 

• The contact form must be submitted from the email address we have on file for the bay holder. 

• We may contact you to confirm your request. 

2. Return Your Gerda Key 
   Before any refund can be issued, you must return your Gerda key to the Residents’ Hub at Tower Hamlets Town Hall. 

• You will be given a receipt confirming the return. 

• Make sure you note the name of the officer who accepted your key. 

3. Submit a Contact Form to Confirm the Key Return 
   Once the key has been returned, you must submit another contact form confirming: 

• The officer’s name who accepted your key 

• A copy/photo of the receipt proving the Gerda key was returned 

Without this completed confirmation, we may not be able to process a refund. 

4. Refund Timeframe 
   Refunds can take up to 20 working days to be processed once all steps have been completed. 

Contact us about your estate parking renewal permit payment 

If you are unable to make payment online, please submit a contact form with your: 

• Name

• Address

• Zone 

• Permit Number 

• Vehicle Registration

• Contact Number