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Answer:

We can take action on excessive levels of noise considered to be a statutory noise nuisance, but you must be aware that we need to monitor the noise complained of from within your premises (if such action is to be considered). You can report incidents of noise via the noise pollution page.

Answer:

Dumping of rubbish can be classed as anti-social behaviour and we have a dedicated team who deals with these matters:

  1. for dumped rubbish on estates or by neighbours, contact your housing provider
  2. for dumped rubbish in the street, complete our online form for report waste and street cleaning.
Answer:

We have a team that deals with this sort of vandalism and reports can be made via our graffiti page.

Answer:

We work closely with the police and other partners to prevent all forms of hate crime. We encourage victims or witnesses of hate crime to report it immediately to the police. Hate Crime is any criminal offence or incidents where the victim has been targeted because of their:

  1. disability
  2. race or ethnic identity
  3. religion or belief
  4. gender or gender identity
  5. sexual orientation
  6. age
  7. immigration status or nationality
  8. or any other perceived aspect of their identity.

To report a hate crime:

  1. Call 999: in an emergency, if there is a crime occurring, someone is injured, being threatened or threat to life 
  2. Call 101: if it is a non-emergency and the crime has occurred
  3. Visit our hate crime page for more information and how to get support.
Answer:
Antisocial use of a vehicle, such as street racing, street cruising or off-road use is more than a matter of noise pollution – though this can be the most noticeable problem. Find out more about the different kinds of vehicle nuisance, their long-term effect on a neighbourhood and how you can report it by visiting the Metropolitan Police's website.
Answer:

1.1. To be eligible for visitor vouchers, you must be living at a property located within the borough.

1.2. If the previous tenant has not cancelled their permit application, you must provide one of the following documents to confirm your residency: a council tax bill, a Housing Association tenancy agreement, or a letter of completion. This document must be uploaded via our Contact Form before submitting a new permit application.

1.3. The vehicle must not exceed a height of 2.3 metres (7 feet 6 inches) or a length of 5.25 metres (17 feet 3 inches), including any trailer or caravan.

1.4. A permit application is valid for twelve months and cannot be renewed. A permit application is valid for twelve months and cannot be renewed. You must wait until your current application has expired before submitting a new one.

1.5. You must manage your application through your online account. This includes purchasing or activating vouchers and submitting new applications.

1.6. Vouchers are issued virtually and do not need to be displayed in the vehicle.

1.7. If any details in your application or supporting documents change, the application will become invalid.

1.8. Your application and online account must remain in your name and must not be transferred to another person.

Answer:

3.1. A voucher is valid within your residential mini-zone during controlled parking hours.

3.2. A voucher is only valid in parking bays marked with one of the following signs:

3.2.1. “Resident Permit Holders Only”

3.2.2. “Permit Holders Only”

3.2.3. “Permit Holders or Pay by Phone” (except where the signs states “Pay by phone only”)

3.3. A voucher is not valid for off-street parking, including estate bays or private land.

3.4. A voucher is not valid in a suspended bay.

3.5. A voucher does not guarantee a parking space during controlled parking hours.

3.6. A voucher does not permit entry into streets with signs marked “No Motor Vehicles,” “Pedestrian and Cycle Zone,” or “Pedestrian Zone” during restricted hours.

Answer:
2.1. When purchasing visitor vouchers, please enter your email address to receive a payment receipt.

2.2. Payment must be made using a debit or credit card.

2.3. The current daily cost of a voucher is published on the Parking Charges webpage.

2.4. Vouchers are issued free of charge to residents aged 60 or over, or to those who have a daily carer.

2.5. Parking fees and charges are reviewed annually. If prices increase, the previous rates will remain in effect until the new charges are implemented.

2.6. Vouchers are non-refundable. This includes cases of misuse, purchasing more than needed, selecting the wrong date, or entering an incorrect vehicle registration.

Answer:

4.1. Only one resident per household may apply for up to 240 vouchers per year. This applies to residents who pay for vouchers or are aged 60 or over.

4.2. Residents who have a daily carer may apply for up to 480 vouchers per year.

4.3. Only one resident may hold vouchers under both categories: being aged 60 or over or paying for vouchers and having a daily carer.

Answer:
5.1. Only one resident per household may apply for vouchers under either the paying category or the aged 60 or over category.

5.2. Residents who have a daily carer may apply for up to 480 vouchers per year.

5.3. Only one resident may hold vouchers under both categories: either paying or aged 60 or over and having a daily carer.

5.4. A resident without a Blue Badge and aged under 60 may apply for up to 30 vouchers per year.

5.5. A resident with a Blue Badge and aged under 60 may apply for up to 240 vouchers per year.

5.6. A resident without a Blue Badge and aged 60 or over may apply for up to 30 vouchers per year, free of charge.

5.7. A resident with a Blue Badge and aged 60 or over may apply for up to 240 vouchers per year, free of charge.

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