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Residents' survey

Quarterly residents' survey

The council commissions an independent survey of residents every year which explores residents' views about the council, services and the local area.

From 2019 onwards this will be carried out on a quarterly basis instead of annually like in previous years and will be conducted roughly every three months.

The latest annual survey took place during March to June 2019. The survey captured the views of 1,104 Tower Hamlets residents in face to face interviews. The first quarterly survey model will begin shortly.

For all waves the methodology is designed to ensure that the sample drawn is representative of the borough’s population generally, and the survey is carried out by an independent market research company on behalf of the council.

The survey is designed to collect data on resident perceptions about the council, local services and the area. The questions are closely tied to service priorities and form a core component of the council’s performance monitoring. They are also designed to provide context for policy development, service delivery and review.

Key findings are highlighted in infographics.

Previous surveys

Summary of 2018 survey results

Summary of 2017 survey results

Summary of 2016 survey results

Previous survey reports

For more information about the survey, please email the council’s research team at cru@towerhamlets.gov.uk