Transport for pupils with special educational needs

Children, Schools and Families Directorate provides transport for pupils with special educational needs and disabilities (SEND) to both day and residential schools in Tower Hamlets and elsewhere.

Have your say on proposed changes to our travel assistance policy for children and young adults with special educational needs and disabilities (SEND) — closing Wednesday 6 May 2020 — visit Let's Talk Tower Hamlets. 

All of our police-checked drivers and passenger assistants have been trained to greet passengers politely and ensure that they travel in comfort and safety.

Our SEN transport operates to scheduled times and arrives at the collection and drop off point at these times, subject to traffic conditions. We advise parents/carers of their child’s transport arrangements (pick up and drop off times) before the journey starts.

Our multi-lingual brochure contains details of transport services available to children with special educational needs when travelling from home to school, as well as eligibility guidelines. The brochure also contains information about:

  • The law
  • The decision making process
  • The special education needs code of practice
  • Transport arrangements
  • The transport provider
  • The standards of the transport unit
  • The parent’s responsibilities
  • How to complain or make suggestions
  • How to get in touch

For further information contact

Tower Hamlets Directorate of Children’s Services

Tower Hamlets Town Hall
160 Whitechapel Road
E1 1BJ

Tel: 020 7364 5000

The Transport Unit

Kelvin Malcolm
Passenger Services Manager
Tel: 020 7364 1060