Lithium battery fires

Lithium batteries have caused fires in the rubbish lorries. Please do not put batteries in your waste or recycling bin. All batteries (including lithium batteries from e-bikes and e-scooters and other re-chargeable devices) can be taken to the Reuse and Recycling Centre at Northumberland Wharf.

Fuel debt and advice

THE Logo one colourEast End Energy Fit

The East End Energy Fit team provide help and advice to reduce and manage energy bills and heat your home. They also provide:

  • support for those struggling with arrears on water, gas or electricity bills.
  • access to energy efficiency advice, including how to heat you home more effectively, check your tariff or change your supplier.
  • help to meet one off expenses for essential items; where not having essential white goods, beds or mattresses affecting your living circumstances.

For help and advice please contact The East End Energy Fit Team on 020 8709 9745. For further information please visit  Bromley By Bow Centre website.

Citizens Advice Bureau

The Citizens Advice Bureau help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

For information you need to make the right choices, including help to deal with your debt problems, please visit the advice guide website or contact 0800 144 8848.

Simple Energy Advice

Simple Energy Advice provides information and advice on subjects including:

  • insulation
  • heating and hot water
  • electricity use, green electricity, and energy-efficient products and appliances
  • generating renewable energy
  • finding and starting community projects
  • energy-saving travel and transport

Call 0800 444 202 or visit the Simple Energy Advice website.

Age UK

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. If you need information or advice on anything from health to housing, call the free national information line on 0800 169 6565. It's open 365 days a year from 8am to 7pm or visit the Age UK website.

Price comparison services

Get free quotes for gas and electricity by using the below comparison websites. These websites allow you to make direct comparisons between multiple energy companies both large and small, and help you to decide who to switch to. Amongst comparing gas and electricity prices, you can also use these websites to compare other services such as car insurance, credit cards and loans etc.

Bear in mind that no single price comparison website searches the entire market so it’s best to search multiple websites before choosing which product to take out. Please refer to the company name below to view their website.


Compare the Market



Big London Energy Switch

See if you could save, register for the council’s innovative gas and electricity switching campaign to see if you can get a better deal.

For more information call on 0800 508 8364 or visit our Big London Energy Switch page.

Cold weather payment

Some people who receive benefits can also get a cold weather payment of £25 if the temperature drops below freezing in their local area for seven days in a row. You don't need to apply – if you are eligible it will be paid automatically in the same way that people receive their benefits.

Winter fuel payment

If you were born on or before 5 April 1954 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

You usually get a Winter Fuel Payment automatically if you are eligible and you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).

If you’re eligible but do not get paid automatically, you will need to make a claim.

The deadline for claiming payments for winter 2021 to 2022 is 31 March 2022.

Most payments are made automatically in November or December. You should get your money by 14 January 2022.

If you’ve not received a Winter Fuel Payment before, phone the Winter Fuel Payments helpline on 0800 731 0160 to apply.

Benefits calculators

You may be entitled to benefits that you are not aware of. Check to see if there is any financial assistance available by accessing GOV UK's benefits calculator.

Find energy grants and ways to improve your energy efficiency

Visit the council's grants and assistance page to see if there is any help available to you.

Useful leaflets

The following leaflets are available for you to download. You will need Adobe Reader to view these, which is available free of charge from the Adobe website

Alternatively, contact us at the details below if you would like to receive any of these leaflets by post.