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Grants and assistance

Boiler replacement programme

The council has re-launched it's award winning free scheme to replace old inefficient gas boilers. In addition to any boiler replacements, the council may replace faulty radiators and upgrade heating controls. Residents may also be eligible for draught proofing and insulation.

More information can be found on the Boiler Replacement Programme page.

You may also qualify for a new boiler via nPower Energy. Use the online eligibility checker or call 0800 072 1741 / 0330 100 8123.

Other energy companies also offer this service but may have different criteria. You do not need to be a customer to benefit.

Green Homes Grant

Homeowners can sign up for big savings on upgrades to their homes under the government’s £2 billion Green Homes Grant. There's an additional £1 billion announced to improve the energy efficiency of publicly owned buildings.

The Green Homes Grant scheme will see the government fund up to two-thirds of the cost of home improvements up to £5,000. Those homeowners with low-incomes, including those on certain benefits, are eligible for a grant covering up to 100 per cent of the cost of works up to £10,000. The scheme will improve the energy efficiency of over 600,000 homes.

Grants will be offered to cover green home improvements ranging from insulation of walls, floors and roofs, to the installation of double or triple glazing when replacing single glazing. It will also cover low-carbon heating like heat pumps or solar thermal - measures that could help households save up to £600 a year on their energy bills.

It will cut people’s energy bills and carbon emissions, whilst also supporting over 100,000 jobs in green construction for local plumbers, builders and tradespeople across the UK.

Apply for a Green Homes Grant or if you are a tradesperson, register to become an installer.

Affordable warmth home visits

The council is running a home visiting service for fuel poor and vulnerable residents, offering energy efficiency advice, referrals for grants, help and support in switching to a cheaper energy tariff and free energy saving measures such as low energy light bulbs and draught proofing. 

More information can be found on the affordable warmth visits page. 

Loft and cavity wall insulation

Funding is available via certain energy companies. Eligibility criteria may differ between suppliers so it is advisable to speak with them to see if you qualify.

E.on - Apply via E.on's site or call 0330 400 1183. See its eligibility criteria.

EDF Energy - all 0800 404 9084 or check EDF's site. Unlike other providers, you need to be an EDF customer to be eligible.

Npower - Check you're eligible on Npower's site or call 0800 072 1741 / 0330 100 8123.

SSE - Call 0345 078 3248 or  fill out an online enquiry form. See its eligibility criteria.

Other energy companies may also offer free insulation, they will usually have more information on their website.

Warm Home discount

Get financial help towards your energy bills this winter

The government runs a scheme called The Warm Home Discount Scheme.

You may be eligible to get £140 off your electricity bill through the Warm Home Discount Scheme.

They don't pay you directly, it’s a one-off discount on your electricity bill, usually between September and March.

The discount won’t affect your Cold Weather Payment or Winter Fuel Payment.

Check to see if you qualify.

Pre-pay or pay-as-you-go meters

If you have a pre-pay or pay-as-you-go electricity meter, you can also qualify for the discount.

Your electricity supplier can tell you how you’ll get the discount if you’re eligible, e.g. a voucher that you can use to top up your meter.

The energy companies have a limit of people they can register and often close registration once this limit has been met so please call them as soon as possible if you think you may be eligible.

The criteria for each company are different. You will probably qualify if:

  • You are receiving benefits because of a disability
  • You are receiving benefits and have a child under 5

However with some companies you may also qualify if:

  • You are on a low income and have a dependant child under 16

The following suppliers are part of the scheme:

The criteria are slightly different for each energy company, so to check if you qualify and to register please click the links above or call your energy company.

If you are in receipt of pension credit and over 75 years old then you should automatically receive the discount and do not need to call.


Thames Water runs a scheme called WaterSure which, if eligible, can put a cap on your water bills.

It is available for all Thames Water household customers who have a water meter and meet certain criteria.

If you do qualify, WaterSure will cap your annual bill at £368 so you won’t have to pay more than that, no matter how much water you have to use. This figure is made up of £197 for your water and £171 for your wastewater services.

If your water use during the year does not go above £368 in charges, you will only be charged for the lower amount of what you’ve used.  Find out more about the WaterSure scheme.

If you think you qualify, please download and complete the application form and it return to:

WaterSure Team
Thames Water
PO Box 508
SN38 9TU

Complete the  WaterSure application form.

You can also call their dedicated helpline on 0800 009 3652.

Lines are open from 9am to 5pm on Monday to Friday and closed weekends and Bank Holidays.

Textphone service for the deaf or hard of hearing

This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 6899.

Available 8am to 5pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.

WaterSure Plus

Thames Water runs a scheme called WaterSure Plus that could cut up to half your yearly water bill.

It is available for all household customers who meet certain criteria, whether you have a water meter or not and regardless of who sends you the bill.

WaterSure Plus is designed to help customers on low incomes to pay their bill and is part of Thames Water's affordability commitment.

To be eligible for WaterSure Plus, your water bills need to make up at least 3 per cent of your net household income.  Find out more about the WaterSure Plus scheme.

If you think you qualify, contact Thames Water on 0800 009 3652 or apply online.

You can also apply for Watersure Plus by post. Just complete the application form and return it to the following address:

WaterSure Team
Thames Water
PO Box 508
SN38 9TU

WaterSure Plus application form

Water Direct Scheme

Thames Water runs a scheme called the Water Direct Scheme. It is designed for people in arrears and allows you to combine your yearly bill with your arrears and pay weekly straight from your benefits.

Find out about the eligibility criteria attached to the scheme. 

Green Deal

The government has decided to stop funding the Green Deal Finance Company (GDFC). The GDFC was set up to lend money to Green Deal providers.

If you’re a consumer

You won’t be affected if your Green Deal improvements have already been made and you’re making repayments through your electricity bill. Your Green Deal provider will still be responsible for any warranties or maintenance specified in your contract with them.

Contact your provider if you’re in the process of arranging energy efficient improvements to your property through the Green Deal.