Issues with our housing bidding system

We apologise for the ongoing issues with our housing bidding system following a recent update. 

There is a problem with the bidding position being inaccurately displayed.

We are working as quickly as possible to resolve things.

Your position on the shortlist is not affected by the position displayed in the portal.

For help, please use this video guide to our housing bidding system.

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How is my rent worked out?

Your rent is worked out using a formula set by the government, which all councils and registered social landlords use.

It takes into account:

  • average manual wages in Greater London
  • the value of your home
  • the number of bedrooms in your home

Your rent may be different to your neighbours because you have more bedrooms or your home is valued higher - for example, because it has a garden.

Location is also a factor in working out the value of a home. We will give you at least four weeks written notice of any change to your rent, service charge, heating or other charges.