Difficulties paying your rent

We know that money worries can be stressful, and this may cause concern and difficulties paying your rent. Our financial inclusion and tenancy support teams give free, confidential help and advice on welfare benefits, debt or budgeting.

You can call them on 020 7364 5015 or email welfare.reform@towerhamlets.gov.uk.

What happens if I fall into rent arrears?

You may fall into rent arrears if you:

• pay late
• pay too little
• miss a payment

We take rent arrears very seriously. While we give every consideration to residents who are in genuine difficulty, our first priority is to collect all rent due, so we can provide the services you need.

If you owe rent, we advise you pay as quickly as possible, ideally in one payment that clears the whole amount. If you can't do this, please contact us.

Our Income Team can give you advice and try to help you find a way to solve the problem, including setting up a realistic and affordable payment plan, or referring you to an independent local advice agency.

What to do if you get a rent arrears letter

I have received a Notice of Seeking Possession, what do I need to do?

“Your weekly rent is due every Monday and must be paid in advance, as stated in your tenancy agreement. If you’d prefer to pay every two weeks or monthly, contact the Income Team at rents@towerhamlets.gov.uk. We can help you set up a Direct Debit so your payments are always on time.

I have received a court hearing letter, what do I need to do?

If you receive a court hearing letter, please contact the Income Team or email rents@towerhamlets.gov.uk to request a telephone or office appointment.

If you are struggling to manage your finances, it is important to contact our specialist Income Team. They can help you access support and maintain your tenancy.

I have received an eviction Letter, what do I need to do?

If you have received an eviction notice, contact our Income Team immediately to discuss the next steps in the arrears process.

We also recommend seeking advice from local legal centres about your rent arrears and options to help you keep your tenancy. Eviction is always a last resort, so please reach out to us first if you are struggling to pay rent or service charges.

Awaiting a claim for benefits?

If you have applied for benefits and awaiting a decision, you are responsible for making all rent and service charge payments whilst your claim is being processed.

Never ignore the problem

It will not make it go away. Ignoring your arrears may result in legal action, court costs or even losing your home. Think of us when you fall into arrears. We are here to help.

Contact us as soon as possible to talk to a member of the Income team, who will work with you to help find a way to solve the problem.