What is the Residents’ Hub?
The Residents’ Hub will offer residents free face to face (by appointment), over the phone or virtual advice across a range of services.
The council and the borough’s Voluntary and Community Services are working together to support our most vulnerable residents.
The Residents' Hub is open to the public on Monday 27 February 2023.
What are we doing?
The aim of the Residents’ Hub is to work with residents who find it difficult to access the support they need through other channels e.g online, telephone.
We are focused on supporting residents to empower themselves and help them to solve their problems.
We offer a wide range of services including
- Council Tax
- Debt Management
- Digital support
- Domestic abuse
- Employment and skills
- Hate crime
- Health and Wellbeing
- Welfare Benefits
How can you access the Residents’ Hub?
The Residents’ Hub offers an appointment service, which can be arranged through one of our partners or by calling 020 7364 5055.
The service operates at the Tower Hamlets Town Hall, 160 Whitechapel Road E1 1BJ
- Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
- Wednesday from 10am-4.30pm
To access the Residents’ Hub use the Main Entrance, on Whitechapel Road.
Our partners and services
Our partners are
- Age UK
- Citizens Advice Bureau
- Debt Free Advice
- Island Advice
- Limehouse Project
- Tackling Poverty
- Tower Hamlets Homes
- Tower Hamlets Law Centre
You can make your own referral to some of our partners as follows:
Age UK East London is a local independent charity working with older people
Citizens Advice Bureau
An independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
Debt Free Advice
A unique partnership of charities led by Toynbee Hall and funded by Money and Pensions Service, that provides free, expert advice to individuals with problem debt.
A registered charity that provides a wide range of advice, support, education and employment training services for communities across Tower Hamlets.
Resident support scheme is designed to support residents who are either in or at risk of being in crisis, need immediate help and have no source of financial support available to them.
Tower Hamlets Homes
Manage approximately 22,000 homes for the London Borough of Tower Hamlets. Responsible for:
- Keeping the estates clean and tidy
- carrying out repairs and block maintenance
- keeping homes safe
- collecting rent and service charges
- managing anti-social behaviour
- tenancy and leasehold management
- selling homes under the Right to Buy
A unique employment service for all Tower Hamlets residents supporting all levels of work, skill and experience. Providing employment support tailored to your needs. Whether you need
- basic skills or advanced training
- access to work experience, apprenticeships or graduate schemes
- CV help
- interview preparation and more
- Workpath section
- Tel: 020 7364 3727
Help with accessing services online
If you need access to a computer you can visit any Idea store.
If you are unable to contact these services yourself or do not have someone who can help, you can
- call 020 7364 5055
- visit the hub where one of our advisors will help to make a referral for you.