Residents' Hub

Resident Hub logo

What is the Residents’ Hub?

The Residents’ Hub offers residents free face to face (by appointment), over the phone or virtual advice across a range of services.

The council and the borough’s Voluntary and Community Services are working together to support our most vulnerable residents.

What are we doing?

The aim of the Residents’ Hub is to work with residents who find it difficult to access the support they need through other channels e.g online, telephone. 

We are focused on supporting residents to empower themselves and help them to solve their problems.

We offer a wide range of services including:

  • Council Tax
  • Debt Management
  • Digital support
  • Domestic abuse
  • Employment and skills
  • Hate crime
  • Health and Wellbeing
  • Housing and Tower Hamlets Homes (based at Whitechapel only)
  • Welfare Benefits

ResidentsHubFrontDoorsHow can you access the Residents’ Hub?

Tower Hamlets Town Hall
160 Whitechapel Road
E1 1BJ

Opening hours

  • Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
  • Wednesday from 10am to 4.30pm

To access the Residents’ Hub use the Main Entrance, on Whitechapel Road.

In addition to the Residents’ Hub at the Town Hall, we have opened more hubs at the following locations

Cubitt Town Library

Cubitt Town Library
Strattondale Street
E14 3HG

Opening hours 

  • Monday, Tuesday, Wednesday and Thursday from 10am to 4.30pm 

Idea Store Chrisp Street

Idea Store Chrisp Street
1 Vesey Path
East India Dock Road
E14 6BT

Opening hours

  • Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
  • Wednesday from 10am to 4.30pm

Idea Store Bow

Idea Store Bow
1 Gladstone Place
Roman Road
E3 5ES

Opening hours

  • Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
  • Wednesday from 10am to 4.30pm

Professional Development Centre

229 Bethnal Green Road
E2 6AB

Opening hours

  • Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
  • Wednesday from 10am to 4.30pm

Our partners and services

Our partners are

  • Age UK
  • Citizens Advice Bureau
  • Debt Free Advice
  • DWP
  • Island Advice
  • Limehouse Project
  • Tackling Poverty
  • Tower Hamlets Homes
  • Tower Hamlets Law Centre
  • WorkPath.

You can make your own referral to some of our partners as follows:

Age UK

Age UK East London is a local independent charity working with older people

Citizens Advice Bureau

An independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.

Debt Free Advice

A unique partnership of charities led by Toynbee Hall and funded by Money and Pensions Service, that provides free, expert advice to individuals with problem debt.

Limehouse Project

A registered charity that provides a wide range of advice, support, education and employment training services for communities across Tower Hamlets.

Tackling Poverty

Resident support scheme is designed to support residents who are either in or at risk of being in crisis, need immediate help and have no source of financial support available to them.

Tower Hamlets Homes

Manage approximately 22,000 homes for the London Borough of Tower Hamlets. Responsible for:

  • Keeping the estates clean and tidy
  • carrying out repairs and block maintenance
  • keeping homes safe
  • collecting rent and service charges
  • managing anti-social behaviour
  • tenancy and leasehold management
  • selling homes under the Right to Buy


A unique employment service for all Tower Hamlets residents supporting all levels of work, skill and experience. Providing employment support tailored to your needs. Whether you need

  • basic skills or advanced training
  • access to work experience, apprenticeships or graduate schemes
  • CV help
  • interview preparation and more

  • Workpath section
  • Tel: 020 7364 3727

Help with accessing services online

If you need access to a computer you can visit any Idea store.

If you are unable to contact these services yourself or do not have someone who can help, you can

  • Call 020 7364 5055
  • Visit the hub where one of our advisors will help to make a referral for you.