Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

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Landlord responsibilities

Our responsibilities as a landlord

We provide and manage over 21,600 homes for 11,600 tenants and around 10,000 leaseholders.

Regulator of Social Housing

The Regulator of Social Housing ensures a stable, efficient, and well-managed social housing sector that provides quality homes and services for tenants.

Read more about what the regulator does.

Social housing landlords must now appoint named individuals to two new functions:

  • A 'Responsible Person' for compliance with the new social housing Consumer Standards. This is David Joyce [Corporate Director of Housing and Regeneration]
  • A 'Health & Safety Lead' responsible for monitoring the safety of the council's homes. This is Ian Morrison [Interim Director of Asset Management]

The regulator has set the following standards

We must:

  • provide safe, good-quality homes and good-quality landlord services [Safety and Quality Standard]
  • be open, treat you with fairness and respect, and make sure you can access services, raise concerns when necessary, influence decision making and hold us to account [Transparency, Influence and Accountability Standard]
  • make sure you can live in safe, well-maintained neighbourhoods, and feel safe in your homes [Neighbourhood and Community Standard]
  • let homes and manage tenancies fairly [Tenancy Standard]
  • set rents in line with government guidelines [Rent Standard]