Strategies and policies Our key strategies and policies are Allocations policy Antisocial Behaviour landlord's policy and procedure Asbestos policy Complaints policy Damp and mould policy for council owned stock Disrepair policy Electrical safety E-vehicles and pedal cycles policy Enlargements and adaptations policy Gas and heating policy Housing complaints compensation policy Housing Ombudsman complaints handling code self-assessment 2024 Housing strategy Lift safety policy London Borough of Tower Hamlets tenancy conditions Reasonable adjustments policy Rent collection policy Resident engagement strategy Vulnerable tenants and leaseholders policy