Strategies and policies Our key strategies and policies are LBTH tenancy conditions Housing Ombudsman complaints handling code self-assessment 2024 Resident engagement strategy Allocations policy Housing strategy Antisocial Behaviour landlord's policy and procedure Complaints policy Disrepair policy E-vehicles and pedal cycles policy Reasonable adjustments policy Damp and mould policy for council owned stock Enlargements and adaptations policy Housing complaints compensation policy Rent collection policy Vulnerable tenants and leaseholders policy