Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

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Improvements and repairs

Are you a private renter?

You can find more information on what repairs your landlord is responsible for.

If you are worried about being told to leave because you asked for repairs, please see our retaliatory eviction webpage.

The Tower Hamlets Private Renters' Charter also sets out the standards the law demands from all private landlords and agents.

Are you a council tenant?

Please report your repair request directly to THH.

Are you a housing association tenant?

Please speak to your housing officer or contact them through their website.

Our main providers in the borough include: