Home Housing Social housing in the borough Damp and mould advice for council or social rent tenants
Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

SECTION MENU

Damp and mould advice for council or social rent tenants

Advice for council or social rent tenants

Damp and mould can happen for different reasons, and your landlord may need to:

  • investigate why the issue is not going away
  • check if any repairs can be made and
  • give you advice.

How to contact your housing association

Please speak to your housing officer or contact them through their website.

Please see the list of our main providers in the borough.

Contact us

We take reports of damp and mould extremely seriously and would urge any council resident who has concerns to contact us immediately through MyHome.

Tel: 020 7364 5015

By working together, we believe we can successfully tackle issues with mould and damp in your home.

If you need further help

If you are unhappy with our response, or that of your housing association you can escalate your complaint to the Housing Ombudsman for England.