The Housing Ombudsman for England, Richard Blakeway, will be providing information on the process social housing tenants and leaseholders should follow to get their complaints dealt with, at an event this month.
Attendees will also be given advice on how the Housing Ombudsman service can step in if they are unhappy with the response received from their landlord, or where their landlord has not followed the complaints procedure.
The event is for council and housing association tenants and leaseholders, it is not suitable for private renters.
Lutfur Rahman, Executive Mayor of Tower Hamlets and Cllr Kabir Ahmed, Cabinet Member for Regeneration, Inclusive Development and House Building will be attending.
Lutfur Rahman, Executive Mayor of Tower Hamlets, said: “Everyone in Tower Hamlets deserves to have an affordable and good quality home. We’re opening our doors to the Housing Ombudsman for England to promote their service and help our residents get the information they need to have issues and complaints dealt with more effectively.”
Ask the Housing Ombudsman is being held in-person and online at the Town Hall, in Whitechapel, on Monday 23 October from 2-3pm. Attendance is by registration only.
The event is to provide information about the Ombudsman service and the complaint reporting process. Individual complaints cannot be dealt with, but attendees will also have the opportunity ask general questions. These must be submitted in advance, which you can do when you register.
This event has now passed
See the questions raised by residents attending online
Posted on Wednesday 4th October 2023