NRS Healthcare, the community equipment provider for residents in Tower Hamlets will be going into insolvency and cease trading soon. This service currently provides items such as mobility aids, bath lifts, grab rails, and raised furniture across London.
We understand that this may be worrying for residents who rely on this equipment. We are working closely with NRS and our health partners to minimise disruption and ensure that equipment continues to be delivered by alternative providers. This means that residents who use equipment may be contacted by an alternative provider to deliver, collect, service or repair the equipment.
From 4 August, anyone with questions about collections and repairs for equipment they already have should contact Tower Hamlets Connect on 0300 303 6070, or email enquiry@towerhamletsconnect.org, who will provide assistance. Further information can also be found at www.towerhamletsconnect.org, and we will also be contacting residents directly.
While we are doing everything possible to ensure a smooth handover, there may be some delays with non-urgent equipment requests during this transition. Residents’ patience and understanding during this period is greatly appreciated.
Posted on Wednesday 6th August 2025