We are upgrading to a new and improved phone system to make it easier and quicker for you to get in touch with us.
The new system will enhance call quality, reduce waiting times and help us respond more efficiently to queries.
To complete the switchover, our phone lines will not be available on Tuesday 3 February. On this day, residents will not be able to contact us by phone.
How to contact us
While phone lines are unavailable, you can still reach us through:
Emergency services
Emergency numbers will be available throughout the day for urgent issues, including:
- Emergency Housing repairs
- Social Care
- Reporting anti‑social behaviour
Normal phone services
Normal phone services will resume on Wednesday 4 February.
We appreciate your patience while we make these essential improvements.
Posted on Monday 26th January 2026