Council Tax Reduction

Council Tax reduction

From 1 April 2013 Council Tax Benefit has been replaced by Council Tax Reduction.

For more information visit the Council Tax reduction scheme page.

Council Tax Reduction claims

Claiming through the Department for Work and Pensions (DWP)

If you make a claim for one of the following benefits you can claim council tax benefit at the same time through the Department for Work and Pensions:

  • Income Support
  • Employment and Support Allowance
  • Jobseeker's Allowance
  • Pension Credit
  • Universal Credit

By claiming at the same time you may not have to provide the same information to different offices and can avoid completing a claim form. 

You can use a single application form to apply for both Council Tax Benefit and Council Tax Reduction.

Who can claim?

Generally only people who are liable to pay council tax or their partner can claim council tax reduction. They must be occupying the property at which they are claiming as their home.

Where someone is unable to act for themselves and has an appointee, the appointee can make the claim instead.

Some examples of people who can claim council tax reduction are:

  • owner occupiers (and people paying a mortgage on their home)
  • council tenants and tenants of Poplar HARCA, Tower Hamlets Community Housing and East End Homes
  • housing association tenants (also called registered social landlord tenants)
  • tenants living in privately-rent accommodation (this includes, for example, accommodation let through an estate agent)

In examples above, the tenants will normally also be liable for council tax.

Exclusions

The benefit rules exclude some people from entitlement to council tax reduction, even when they have a low income and are liable for council tax. If you are excluded we will write to you and tell you why.

Information and evidence needed

Because council tax reduction- is a means tested benefit, Tower Hamlets benefits service needs to know about all your income and savings, the income and savings of your partner and in some cases the income and savings of other people who live in your household. Examples of the information and evidence needed are provided on the claim form.

You do not have to provide evidence of your council tax liability as we can check who is liable for council tax at your address and the amount charged.

We need evidence of your income and savings in order to deal with your claim correctly and promptly. You should aim to provide the evidence within a few days of making your claim whenever possible. 

The easiest way to provide the evidence is to take your original documents to your nearest One Stop Shop where they can be photocopied and verified by council officers. We cannot accept photocopies of original documents taken by claimants or anyone who is not authorised to do so.

Contact us

We operate as a centralised benefit claims processing service and a dedicated benefits call centre both based at the Town Hall where all postal, email and telephone enquiries should be directed. Home visits can be arranged if you are housebound and do not have anyone who can help you.

Benefits Service
London Borough of Tower Hamlets
Mulberry Place
5 Clove Crescent
London
E14 2BG

Telephone: 020 7364 5001
Fax: 020 7364 7048

Email: benefits@towerhamlets.gov.uk

Personal callers should visit their nearest One Stop Shop to hand in claim forms, obtain receipts and have original evidence photocopied.

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